Customer Service Representative

2 weeks ago

Canary Wharf, Greater London, United Kingdom Halfords Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Services Advisor. As a key member of our team, you'll be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and provide a seamless customer experience.
  • Develop and maintain a thorough knowledge of our products and services, ensuring that customers receive accurate and up-to-date information.
  • Contribute to the development of a positive and inclusive team culture, promoting a culture of respect, empathy, and open communication.
What We Offer
  • A competitive hourly rate of £12.74 (21+), £9.90 (under 21).
  • A comprehensive training program to develop your skills and knowledge.
  • A wide range of benefits, including store discount, employee discount, and access to our employee wellness program.
  • Opportunities for career progression and professional development.
Requirements
  • Experience of delivering great customer service, ideally in a retail sales environment.
  • A proactive approach to helping customers and understanding their needs.
  • Problem-solving skills and the ability to work effectively under pressure.
  • Availability to work on a rota basis, including weekends.
What We're Looking For

We're looking for someone who is passionate about delivering exceptional customer service and has a strong desire to learn and develop their skills. If you're a motivated and customer-focused individual who is looking for a new challenge, we'd love to hear from you.

We're an equal opportunities employer and welcome applications from all backgrounds. We're committed to creating an inclusive workplace where everyone feels valued and respected.

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