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Customer Service Manager

2 months ago

Bourne End, United Kingdom Additional Resources Full time
About the Role

We are seeking a highly skilled Customer Care Manager to join our team at Additional Resources. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our products and services.

Key Responsibilities
  • Serve as the primary point of contact for customer inquiries, providing prompt and effective solutions.
  • Guide new clients through the onboarding process, ensuring they utilize our services effectively.
  • Regularly interact with clients to understand their needs, gather feedback, and identify opportunities for improvement.
  • Collaborate with our marketing and product teams to ensure a unified approach to customer success.
Requirements
  • Previous experience as a Customer Care Manager or in a similar role.
  • Ideal experience in customer support or account management.
  • Strong verbal and written communication skills.
What We Offer
  • Competitive salary.
  • 20 days plus public holidays.
  • Eligibility to join our pension scheme after six months.