IT Service Desk Administrator

5 months ago

Bourne End, United Kingdom Everyday Loans Full time

**IT Service Desk Administrator - Join Our Team**

Are you an IT enthusiast looking for a new opportunity to grow your career? Do you have a passion for providing exceptional technical support and customer service and solving IT and system issues? We may have the role for you Everyday Loans is currently recruiting an IT Service Desk Administrator.

If you have strong technical and analytical skills and enjoy finding solutions for end-users, we would love to hear from you You will be provided with full training and development to give you every opportunity for success but will need to be flexible with hours to accommodate the business needs.

**The Role**:
As an IT Service Desk Administrator, you will be responsible for providing technical business system support to our employees and ensuring the efficient operation of our IT business systems. You will be the first point of contact for all business systems related enquiries, troubleshooting issues, and providing resolutions in a timely manner. Your role will involve supporting hardware and software systems and managing user accounts.

This role requires strong problem-solving skills, excellent communication abilities, and a proactive approach to identifying and resolving issues. You will play a crucial part in delivering exceptional technical support and ensuring our employees have the tools they need to perform their roles effectively.

**Key Responsibilities**:

- Primary responsibility for the completion of Pancredit Helpdesk tickets
- Ticket triage for all business systems requests
- Scheduled administration tasks
- Providing information to fulfil audit requests
- Implement user and account changes within Pancredit, Five9 & other IT Systems as appropriate
- Occasionally testing new features and fault resolutions in various software and system

**Required Skills and Experience**:

- Previous experience in an IT support role or a similar position within financial services.
- Strong knowledge of Windows OS and Microsoft Office Suite.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to delivering high-quality service.

**Salary**:
Competitive

**Rewards**:
Successful applicants will be provided with comprehensive training in the form of our company induction, which will be delivered in branch or at one of our training hubs. Salary is competitive and accompanied by range of excellent benefits:

- Annual Bonus scheme
- Private Healthcare for you and your partner
- Life Insurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed)
- Cycle to Work vouchers
- Retail Discounts
- Techsave scheme

At Everyday Loans, employee satisfaction is key, and we are committed to being a great place to work. Everyday Loans has an active Employee Forum, dedicated Mental Health First Aiders, and Social and Charity Committees.
- Department- Information Technology- Locations- Bourne End, Head Office- Remote status- Hybrid Remote- Employment type- Full-time**About Everyday Loans**:
Everyday Loans offers unsecured personal loans to UK customers through its network of branches across the UK. We meet customers face-to-face to help people with their financial requirements, offering unsecured loans to homeowners and tenants. We offer personal loans from £1,000 to £15,000. Everyday Loans is trading style of Everyday Lending Limited. Everyday Lending Limited is authorised and regulated by the Financial Conduct Authority.
- Founded in 2006- Co-workers 500+

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