Customer Service Account Executive
4 weeks ago
**T**he opportunity**:You will be responsible for the account management of the existing customer portfolio. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins, and profit opportunities.
**How you will impact WestRock**:
- Proactive account management
- Manage day to day customer orders and liaise between the customer and all internal departments
- Management of customer stocks through order processing
- Responding to pricing and estimating enquiries from existing customers
- Report monthly KPIs to customers and line manager
- Working closely with all internal departments
- To complete all paperwork in line with company procedure and best practice
- To abide by data protection regulations
- To attend meetings including customer visits where appropriate
- Establish and maintain key customer account information.
- Lead and participate in improvement projects for Wrexham site and Commercial team.
- To be a willing and flexible team member ready to take on new and expanding tasks as appropriate.
**What you need to succeed**:
- Relevant experience in a similar role or demonstrable commercial awareness
- Minimum 1 years Customer Service experience
- Appropriate standard of verbal and written communication skills
- Ability to plan and co-ordinate priorities within a team environment
- Proficient in Microsoft Office Suite Programmes
- Demonstrable experience of excellent analytical, numeracy and organisational skills
- Proven experience of working to high quality standards
- Able to process and understand technical information
- Strong problem-solving skills
- Ability to prioritise, work under pressure and manage time effectively
**What we offer**:
- Corporate culture based on integrity, respect, accountability, and excellence
- Comprehensive training with numerous learning and development opportunities
- A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work
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Bourne, United Kingdom WestRock Full time**The opportunity**: You will be responsible for the account management of the existing customer portfolio. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins, and profit opportunities. How...
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Bourne, United Kingdom WestRock Full time**The opportunity**: You will be responsible for the account management of the existing customer portfolio. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins, and profit opportunities. How...
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