Customer Service Account Executive

5 months ago


Bourne, United Kingdom WestRock Full time

**The opportunity**: You will be responsible for the account management of the existing customer portfolio. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional
relationship that enables them to maximise sales, margins, and profit opportunities.

**How you will impact WestRock**:

- Proactive account management
- Manage day to day customer orders and liaise between the customer and all internal departments
- Management of customer stocks through order processing
- Responding to pricing and estimating enquiries from existing customers
- Report monthly KPIs to customers and line manager
- Working closely with all internal departments
- To complete all paperwork in line with company procedure and best practice

**What you need to succeed**:

- Relevant experience in a similar role or demonstrable commercial awareness
- Minimum 1 years Customer Service experience
- Ability to plan and co-ordinate priorities within a team environment
- Proficient in Microsoft Office Suite Programmes
- Demonstrable experience of excellent analytical, numeracy and organisational skills
- Proven experience of working to high quality standards
- Strong problem-solving skills
- Ability to prioritise, work under pressure and manage time effectively
- To attend meetings including customer visits where appropriate
- Establish and maintain key customer account information
- To be a willing and flexible team member ready to take on new and expanding tasks as appropriate.

**What we offer**:

- Corporate culture based on integrity, respect, accountability, and excellence
- Comprehensive training with numerous learning and development opportunities
- A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work
- WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran
status, sexual orientation, gender identity, or any other basis protected by
federal, state or local law_

Work Location: In person



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