Customer Service Advisor
3 weeks ago
Bourne
Ref: VA2350
#OFE
Benefits
* Competitive salary
* 29 days holiday including public holidays plus additional days with service
* Pension contributions
* Referral bonus scheme
* Enhanced parental leave
* Enhanced sick pay
* Talk to us about flexible working
* VIP Awards – colleague recognition scheme
* Cycle to work scheme
* Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more
* Steer Academy provides accredited ongoing training – paid for by the business
* Opportunities for career progression
Are you passionate about providing exceptional customer service? Join our team as a Customer Service Advisor
We have an exciting opportunity to join the front of house team at our site in Bourne as a Customer Service Advisor.
In this role you will be responsible for operating front of house, this includes direct customer contact and offering support to our customers in a variety of different ways, including by phone, over email and face to face. You will be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands with us.
You will be responsible for:
* Managing our customer experience journey, including complaints and resolutions.
* Booking customers in and arranging their vehicle collections and returns.
* Delivering a fast and efficient service to insurers and customers.
* Administering customers files correctly, whilst building a genuine rapport.
* Ensuring computer systems and portals are updated.
* Handling telephone and email enquiries, both inbound and outbound.
* Working to targets to achieve team and individual goals.
* Satisfaction targets in the form of customer feedback.
* Moving vehicles on the forecourt.
About You
You will have previous experience working in a customer service focused role, ideally with an understanding of automotive repair.
You will have:
* Excellent customer service skills, with the ability to communicate effectively and professionally in person, over the phone and via email.
* Good organisational skills.
* The ability to multitask and adapt to changing priorities.
* Experience in administration and computer systems, such as MS Office.
* Be a team player, as well as able to work individually to achieve targets.
* A good understanding of the local area for transport logistics.
If you have a passion for providing excellent customer service and want to get ahead in a growing and successful accident repair business, apply today
-
Customer Service Adviser
5 months ago
Bourne, United Kingdom NFU Mutual Agency Full time**The Role**: **Customer Service Adviser** **Circa £20,000 Salary (dependant on experience)** **Full Time position or part time position** **Permanent Contract** **Location: Bourne & Sleaford offices** **5 days a week, 08:30 - 17:00 / negotiable if part time** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services,...
-
Customer Service/administration
5 months ago
Bourne, United Kingdom CEH Recruitment Ltd Full timeOur client based near Bourne is looking to recruit a Customer service administrator on a fulltime permanent basis. Working as part of an established team you will be the first point of contact for our clients customers. This will involve updating databases, liaising with internal teams to advise on ant customer changes, speaking to customers and helping them...
-
Clinical Advisor Trainer
4 weeks ago
Bourne, Lincolnshire, United Kingdom The Priory Full timeAbout The PrioryWe are a leading provider of specialist mental health services, dedicated to delivering high-quality care and support to individuals and their families.Job Title: Clinical Advisor TrainingWe are seeking a highly skilled and experienced nurse to join our team as a Clinical Advisor, providing training and support to our nursing staff.Key...
-
Clinical Advisor Trainer
4 weeks ago
Bourne, Lincolnshire, United Kingdom The Priory Full timeAbout The PrioryWe are a leading provider of specialist mental health services, dedicated to delivering high-quality care and support to individuals and their families.Job Title: Clinical Advisor TrainingWe are seeking a highly skilled and experienced nurse to join our team as a Clinical Advisor, providing training and support to our nursing staff.Key...
-
Customer Advisor
5 months ago
Bourne, United Kingdom Sainsbury's Full time**Location** - Bourne Store, Sainsbury's Supermarkets Ltd Exeter Street, Bourne, PE10 9NJ **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 231052 Being part of the team at Argos is more than just working in retail. It’s how we deliver our commitment to our...
-
Patient Services Advisor
5 months ago
Bourne, United Kingdom Lakeside Healthcare Full time**About Lakeside** **LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across...
-
Clinical Advisor
4 weeks ago
Bourne, Lincolnshire, United Kingdom careers4a - Jobboard Full timeJob Opportunity: Clinical Advisor TrainingA prestigious care home in the Bourne, Lincolnshire area is seeking a dedicated and experienced Nurse Unit Lead to join their team.Key Responsibilities:Lead and manage the delivery of clinical services within a unit, ensuring compliance with statutory regulations and quality standards.Provide clinical leadership and...
-
Clinical Advisor
4 weeks ago
Bourne, Lincolnshire, United Kingdom careers4a - Jobboard Full timeJob Opportunity: Clinical Advisor TrainingA prestigious care home in the Bourne, Lincolnshire area is seeking a dedicated and experienced Nurse Unit Lead to join their team.Key Responsibilities:Lead and manage the delivery of clinical services within a unit, ensuring compliance with statutory regulations and quality standards.Provide clinical leadership and...
-
Clinical Advisor
4 weeks ago
Bourne, Lincolnshire, United Kingdom careers4a - Jobboard Full time{"title": "Clinical Advisor Training", "description": "Job OpportunityA new and exciting opportunity has arisen for a dedicated Nurse Unit Lead to join our team in a leading care home in the Bourne, Lincolnshire area.The successful candidate will be responsible for coordinating and leading the quality and management of nursing care, patient care, and the...
-
Clinical Advisor
1 month ago
Bourne, Lincolnshire, United Kingdom Jupiter Recruitment Full time{"title": "Clinical Advisor Training", "description": "Job OpportunityA fantastic new job opportunity has arisen for a committed Nurse Unit Lead to work in an exceptional care home based in the Lincolnshire area.You will be working for one of the UK's leading healthcare providers.The care home consists of various units, including a dementia, residential, and...
-
Clinical Advisor
1 month ago
Bourne, Lincolnshire, United Kingdom Jupiter Recruitment Full time{"title": "Clinical Advisor Training", "description": "Job OpportunityA fantastic new job opportunity has arisen for a committed Nurse Unit Lead to work in an exceptional care home based in the Lincolnshire area.You will be working for one of the UK's leading healthcare providers.The care home consists of various units, including a dementia, residential, and...
-
Customer Service Account Ex
6 months ago
Bourne, United Kingdom WestRock Full time**The opportunity**: You will be responsible for the account management of the existing customer portfolio. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins, and profit opportunities. How...
-
Customer Service Account Executive
5 months ago
Bourne, United Kingdom WestRock Full time**The opportunity**: You will be responsible for the account management of the existing customer portfolio. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins, and profit opportunities. **How...
-
Customer Service Assistant
6 months ago
Bourne End, United Kingdom Bucks and Berks Recruitment Full time**JOB SUMMARY**: - Full Time- Office based- Bourne End, Buckinghamshire- Salary: Up to £23500 per annum- REF: 18123874We are looking for an experienced Customer Service Assistant to join our successful client in Bourne End. You will be responsible for processing customer orders and managing incoming enquires. Working in a friendly Customer Service team of...
-
Customer Service Account Executive
5 months ago
Bourne, United Kingdom WestRock Full time**T**he opportunity**:You will be responsible for the account management of the existing customer portfolio. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins, and profit opportunities. **How...
-
Customer Service Representative
4 weeks ago
Bourne End, United Kingdom Adecco Full timeJob Title: Customer Service RepresentativeAt Adecco, we are seeking a reliable and customer-focused individual to join our helpdesk/service support team.Key Responsibilities:Answer incoming calls from clients and take detailed messages.Follow a script of questions to ensure we gather all required information.Enter client information into our ticketing system...
-
Customer Service Representative
4 weeks ago
Bourne End, United Kingdom Adecco Full timeJob Title: Customer Service RepresentativeAt Adecco, we are seeking a reliable and customer-focused individual to join our helpdesk/service support team.Key Responsibilities:Answer incoming calls from clients and take detailed messages.Follow a script of questions to ensure we gather all required information.Enter client information into our ticketing system...
-
Customer Assistant
5 months ago
Bourne, United Kingdom McColl's Retail Group Full time**Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team. If you have experience as a Customer Assistant, and want to move into a role that will offer you an opportunity to step up and lead a store in the Store Manager's absence, this could be a great position for you.** Here at McColl’s, we pride...
-
Customer Assistant
5 months ago
Bourne, United Kingdom Marks & Spencer Full timeCustomer Assistant Wk1 Wed 05.30-13.30 Thu 17.30-21.30 Fri 17.30-21.30 Wk2 Tue 17.30-21.30 Wed 13.30-21.30 Sat 17.30-21.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes...
-
Customer Assistant
5 months ago
Bourne, United Kingdom Marks & Spencer Full timeCustomer Assistant Wk1 Sun 8-12, Mon 17.30-21.30 Fri 13.30-17.30 Sat 17.30-21.30 Wk2 Sun 13.30-17.30 Tue 17.30-21.30 Wed 17.30-21.30 Fri 17.30-21.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...