Client Success Executive Sustainability Tech
4 days ago
**The Business**
Established in 2009 this tech start-up works with leading research organisations around the world to help them identify, capture and report the impact of their work, this is achieved through a range of services including training workshops, consultancy servicesand it’s unique proprietary platform which tracks the environmental impact of research projects.
**The Job**
You will join the Client Engagement Team as a Client Success Executive responsible for on-boarding clients, providing excellent customer service and reporting back to the Head of Engagement about product updates.
Job Breakdown
- Support the Head of Engagement with all activity related to managing the client accounts
- Onboard new clients withing an ecosystem of SaaS products.
- Support the Head of Engagement to coordinate, manage and lead client events eg Steering Group Meetings, Annual Health Checks and Coffee Mornings
- Perform demonstrations and training in the use of each SaaS product
- Work with individual users to create their projects in the system and to publish them on the collaboration platform
- Support with product marketing and communication as required
- Support with sales and account management KPI monitoring and keeping client records up to date, such as in HubSpot CRM
- Track weekly usage reports on specific sector and geographic trends
- Collaborate with other departments within the company to effectively support client accounts, such as share insight from clients to inform the product development strategy and prioritisation
This is a hybrid role working 1-2 days from the office in Thames Valley and 3-4 days remotely.
- Minimum 2 years’ experience in an Account Management related role
- Proactive and independent approach to work
- Enthusiastic to engage with new technology platforms
- Ability to co-ordinate at all levels (internally and externally)
- Ability to build and maintain rapport with clients
- Flexibility to travel to build client relationships
- Attention to detail is essential
- Enjoys providing excellent customer service skills
**Bonus Points For**:
- Basic knowledge and enthusiasm of Sustainability and Climate change agenda
- Hubspot Experience
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