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Medical Administration Team Lead

2 months ago

Macclesfield, United Kingdom Nicholson Jones Sutton Solicitors Full time
Job Purpose

To establish Nicholson Jones Sutton Solicitors as a leading medical agency, renowned for exceptional client service and a highly motivated workforce.

Our goal is to maximize profit by ensuring all matters are handled efficiently and effectively, meeting deadlines and exceeding client expectations.

Key Responsibilities
  • Manage the team to deliver high-quality service to panel solicitors, patients, and experts.
  • Ensure Service Level Agreements with panel solicitors and experts are met and exceeded.
  • Develop and implement strategies to enhance team performance and service standards.
  • Source and manage medical experts to optimize costs and service delivery.
  • Liaise with experts and solicitors to ensure seamless communication and collaboration.
  • Participate in team tasks and contribute to the development of new processes and procedures.
Requirements
  • Excellent verbal and written communication skills.
  • Strong customer service and team leadership skills.
  • Ability to problem-solve and work independently or as part of a team.
  • Knowledge of compensation claims systems and internal/external documentation.
  • Proficiency in software applications, including Word, Outlook, Sage, Excel, and Proclaim.
Experience

Senior administration experience, with a strong background in PC use and medical administration.