Lead Client Engagement Specialist

4 weeks ago


Bicester, Oxfordshire, United Kingdom Bicester Village Full time

Become a part of MONCLER as a Lead Client Engagement Specialist

Are you enthusiastic about high-end fashion and committed to delivering outstanding service to customers? MONCLER is on the lookout for a passionate Lead Client Engagement Specialist to enhance our team. In this role, you will act as a Brand Advocate, fostering sales growth and ensuring an unparalleled customer experience. If you possess prior sales expertise and are eager to thrive in a vibrant retail setting, we would love to connect with you.

Key Responsibilities

  • Establish enduring relationships with customers and deliver exceptional service throughout the sales journey.
  • Embody the fundamental principles of Moncler Customer Experience: warmth, empathy, curiosity, agility, and business insight.
  • Meet personal and team goals through effective client consultation and retention methods.
  • Gain in-depth knowledge of Moncler's brand, offerings, and collections to better assist customers.
  • Employ clienteling strategies to cultivate and sustain customer relationships.
  • Contribute to store operations, including floor management, customer service, and overall store upkeep.
  • Facilitate team growth by mentoring and training new team members.

Required Qualifications

  • Previous experience in sales, ideally within a luxury or retail context.
  • International exposure is advantageous.
  • A strong passion for luxury fashion and customer service.
  • Exceptional communication abilities.
  • Willingness to embrace innovative working methods and adapt within the organization.
  • Capability to excel in a fast-paced, evolving environment.


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