Lead Client Engagement Specialist

2 months ago

Bicester, Oxfordshire, United Kingdom Bicester Village Full time

Become a part of MONCLER as a Lead Client Engagement Specialist

Are you enthusiastic about high-end fashion and committed to delivering outstanding service to clients? MONCLER is on the lookout for a passionate Lead Client Engagement Specialist to enhance our team. In this role, you will act as a Brand Ambassador, fostering sales growth and ensuring an unparalleled client experience. If you possess prior sales expertise and are eager to thrive in a vibrant retail atmosphere, we invite you to explore this opportunity.

Key Responsibilities

  • Establish enduring relationships with clients while delivering exceptional service throughout the sales process.
  • Embody the fundamental principles of Moncler Customer Experience: warmth, empathy, curiosity, agility, and business insight.
  • Meet individual and team goals through effective client consultation and retention techniques.
  • Gain in-depth knowledge of Moncler's brand, offerings, and collections to provide superior assistance to clients.
  • Employ clienteling strategies to cultivate and sustain customer relationships.
  • Contribute to store operations, including floor management, customer service, and overall store upkeep.
  • Facilitate team growth by mentoring and training new team members.

Required Qualifications

  • Previous experience in sales, ideally within a luxury or retail context.
  • International exposure is advantageous.
  • A genuine passion for luxury fashion and client relations.
  • Exceptional communication abilities.
  • Willingness to embrace innovative working methods and adapt within the organization.
  • Capability to excel in a fast-paced, evolving environment.

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