Lead Client Consultant

2 months ago


Bicester, Oxfordshire, United Kingdom Bicester Village Full time

Become a part of MONCLER as a Lead Client Consultant

Are you enthusiastic about high-end fashion and delivering outstanding service to clientele? MONCLER is on the lookout for a committed Lead Client Consultant to enhance our team. In this role, you will act as a Brand Representative, fostering sales growth and guaranteeing an exceptional client journey. If you possess prior sales experience and are eager to thrive in a vibrant retail atmosphere, we invite you to explore this opportunity.

Key Responsibilities

  • Establish enduring relationships with clients and deliver exceptional service throughout the sales process.
  • Embody the fundamental principles of Moncler Customer Experience: warmth, empathy, curiosity, agility, and business insight.
  • Meet individual and team goals through effective client engagement and retention strategies.
  • Cultivate knowledge of Moncler's brand, products, and collections to better serve clients.
  • Employ clienteling techniques to foster and sustain customer relationships.
  • Assist with store operations, including floor management, customer service, and overall store upkeep.
  • Contribute to team growth by mentoring and training new team members.

Required Qualifications

  • Previous experience in sales, ideally within a luxury or retail context.
  • International exposure is advantageous.
  • A genuine passion for luxury fashion and client service.
  • Exceptional communication abilities.
  • Willingness to embrace new working methods and adapt within the organization.
  • Capability to excel in a fast-paced, evolving environment.


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