Client Success Consultant

3 weeks ago


Manchester, United Kingdom Thrive by Chorni Ltd Full time
Role Overview

Position: Client Success Consultant
Company: Thrive by Chorni Ltd

We are excited to present an opportunity for a Client Success Consultant to join our dynamic and rapidly expanding Software as a Service (SAAS) organization.

Key Responsibilities

As a vital member of our consultancy team, you will play a crucial role in enhancing our client onboarding experience and ensuring that clients maximize the value of our software solutions. Your responsibilities will include:

  • Project Management: Overseeing the implementation of our software for new clients, ensuring a seamless transition and effective utilization of our platform.
  • Consultative Support: Providing expert guidance in various consultancy areas, including:
    • Project Consultancy
    • Systems Consultancy
    • Business Process Consultancy
  • Client Engagement: Acting as the primary liaison for clients, leading key meetings, and addressing inquiries with clarity and professionalism.
  • Training and Development: Conducting training sessions to empower clients in utilizing our software effectively.
  • Documentation Management: Maintaining and updating client documentation to reflect the latest product developments and ensure effective implementation.
  • Data Management: Assisting clients in data preparation and importation into our software, ensuring accuracy and completeness.
  • Stakeholder Collaboration: Engaging with various stakeholders to facilitate successful software adoption across client organizations.
  • Process Improvement: Helping clients design and implement robust business processes that align with our software capabilities.
  • Reporting: Creating insightful reports and dashboards using our software's built-in business intelligence tools.
Ideal Candidate Profile

This position is well-suited for an ambitious professional with experience in a top-tier accountancy firm or a background in software implementation consulting. The successful candidate will possess strong project management skills and a passion for delivering exceptional client service.

By submitting your application, you consent to Thrive by Chorni Ltd's collection and handling of your personal information in accordance with our privacy policy. We are committed to protecting your data and will not share it with third parties without your consent.


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