Client Success Coordinator

3 weeks ago


Manchester, United Kingdom Octopus Energy Full time

We are excited to present a remarkable opportunity to become a vital member of our outstanding team as a Client Success Coordinator at Octopus Energy. We seek enthusiastic individuals eager to play a significant role in our company's expansion. As a Client Success Coordinator, your responsibilities will include engaging with clients, addressing their inquiries, and delivering exceptional service with precise information.

Key Responsibilities

  • Engage with prospective clients, introducing them to the diverse offerings of Octopus Energy in a welcoming manner.
  • Prioritize outstanding customer service by comprehending client needs and guiding them towards appropriate solutions.
  • Efficiently manage client inquiries, striving to ensure a fulfilling experience for every individual.
  • Support clients in choosing the most suitable tariff options customized to their needs, becoming well-versed in Octopus products.

Qualifications

  • Prior experience in customer support, operations, or sales is advantageous.
  • Excellent communication abilities, meticulous attention to detail, and a commitment to superior customer service.
  • Receptive to constructive feedback and dedicated to personal and professional development.
  • Quick to learn and adaptable to various circumstances.
  • Eager to face challenges, including assisting existing clients with their accounts.

Why You'll Appreciate Working Here

  • Octopus Energy fosters a unique culture of innovation and independence, providing employees with opportunities for learning and advancement.
  • Competitive compensation based on experience, with flexibility to align with your skills and expertise.
  • Strong emphasis on diversity and inclusivity, encouraging all candidates to consider applying regardless of meeting all job criteria.
  • Commitment to ensuring equal opportunities and nurturing a fair and inclusive workplace environment.


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