Client Success Director
5 days ago
About PHMG
PHMG is a leading audio branding agency that creates innovative, technology-driven branding solutions for businesses worldwide. Our global client base spans 54 countries, and we're committed to delivering exceptional customer experiences.
Job Summary
We're seeking a highly skilled Client Success Director to play a critical role in driving our company's success. As an advocate for our product, you'll engage with clients to gather feedback, improve our service, and ensure seamless onboarding experiences.
Key Responsibilities
- Oversee the initiation phase of our North American clients, focusing on premium sales service to retain and cultivate existing business relationships.
- Manage a comprehensive customer support database to ensure timely issue resolution.
- Collaborate with internal departments to orchestrate seamless coordination and elevate the retention strategy.
- Maintain in-depth knowledge of our products and services to offer tailored solutions to clients.
- Manage a CRM database on a day-to-day basis to track client interactions and preferences.
- Identify customer issues through effective questioning and provide solutions to ensure client satisfaction.
Requirements
- Previous experience in a B2B role, with a focus on customer retention and satisfaction.
- Excellent customer service skills, with the ability to thrive in a fast-paced environment.
- Effective personal organization, with a self-starter mentality and drive to deliver results.
- Strong negotiation skills, with excellent written and oral communication abilities.
- Attention to detail and problem-solving capabilities, with the ability to work under pressure.
What We Offer
- A competitive salary and OTE.
- A comprehensive benefits package, including free gym membership, cycle-to-work scheme, and enhanced maternity and paternity leave.
- Opportunities for career development and growth, linked to individual performance.
- A dynamic and supportive work environment, with a focus on employee well-being and satisfaction.
Join Our Team
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