Client Success Specialist

4 weeks ago


Manchester, United Kingdom Blink Payment Full time

Salary: £24,000 - £26,000 + £6,000 OTE

Blink Payment is revolutionizing the payments industry. Our acclaimed online platform, supported by a dedicated UK-based team, is leading the charge in the payment platform evolution.

At Blink Payment, we deliver payment solutions, driven by our people. We innovate and leverage cutting-edge technology to simplify the payment tracking and collection process for our clients.

What sets us apart:

Personalized Service - rated 4.7 on Trustpilot, our team is available for support through various channels including online live chat, email, WhatsApp, and phone.

Robust Platform - Our payment platform is secure and efficient, encompassing every payment method your business may require.

Simplicity - We prioritize ease of use, providing a comprehensive platform for all your business payment and reconciliation needs.

Our platform is designed to be intuitive and efficient, enabling businesses to receive payments quickly, easily, and securely. We offer a streamlined process with multiple payment options, detailed reporting, and customization, all in one location.

Our core values:

Foster a positive atmosphere

Maintain focus

Be a solution-oriented individual

Embrace challenges

The Role:

We are seeking a Client Success Specialist to provide an exceptional experience for our clients. The ideal candidate will adeptly manage technical inquiries, cultivate strong relationships with our clients, and possess an in-depth understanding of our technology. We value competitive, high-energy individuals who thrive on challenges.

Key Responsibilities:

  • Engaging with clients daily via telephone and email
  • Maintaining and updating a customer database regularly
  • Delivering expert-level service to educate clients on utilizing our platform
  • Identifying opportunities for retention and cross-selling, while consultatively selling solutions
  • Collaborating with team management and key departments to ensure effective communication
  • Acquiring comprehensive knowledge of our products to enhance client engagement

Key Skills/Experience:

  • Ability to perform under pressure while maintaining a positive attitude when addressing complex client issues
  • Strong planning, presentation, and negotiation skills, along with excellent written and verbal communication
  • Effective personal organization; self-motivated with ambition and creativity
  • Capability to build meaningful relationships, both internally and externally
  • Exceptional attention to detail and problem-solving skills

Why join Blink Payment?

  • Become part of a rapidly growing privately owned enterprise
  • 26 Days Annual Leave + Bank Holidays
  • An additional day of annual leave for your Birthday
  • Early finish on Fridays at 3:30PM
  • Private Health Insurance (Vitality)
  • Access to Perkbox - our flexible benefits portal
  • Matched pension contributions up to 6%
  • Enhanced maternity/paternity leave
  • Frequent company social events + quarterly company off-sites
  • Learning & Development Opportunities
  • Recreational activities in the office, including Pool, Table Tennis, and Darts
  • Complimentary fruit provided
  • £50 voucher per year for Blink clothing


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