Client Success Specialist

2 months ago

Manchester, United Kingdom The Training Hub Group Full time

This role is for our online and face-to-face training department. We proudly work with every Local Authority and most Small to Medium Enterprises (SMEs) in regulated sectors such as foster care, children's homes, leaving care, early years, and education. We have no competition in the marketplace, but due to rapid growth, we need more people helping our existing clients with subscription renewals and purchasing additional course credits. Our training educates adults who look after children and young people, which is very rewarding, however, we also offer a brilliant salary and package.

This is a full-time office-based role for a Customer Relations Specialist, located in a dynamic environment with some flexibility for remote work (up to 80%). The Customer Relations Specialist will be responsible for day-to-day tasks to build and maintain great client relationships that allow them to identify and convert cross-selling opportunities, gather feedback to improve our service, and consistently delight clients.

Key Responsibilities:

  • Develop and maintain strong relationships with clients to identify and convert cross-selling opportunities.
  • Gather feedback to improve our service and consistently delight clients.
  • Work closely with the sales team to identify and pursue new business opportunities.
  • Collaborate with the training team to ensure that our training programs meet the needs of our clients.
  • Provide exceptional customer service to ensure client satisfaction.

Requirements:

  • Strong communication and interpersonal skills.
  • Passionate about people and results.
  • Confident negotiating, handling objections, and closing sales.
  • Experienced selling products and services (B2B desirable).
  • Ability to deliver a high level of customer satisfaction.
  • Enjoys working at pace in a changing environment.
  • Able to work both independently and collaboratively within a team environment.
  • Bachelor's Degree in Business Administration or related field is preferred.

Benefits:

  • 28 Days holiday entitlement (including bank holidays).
  • Your Birthday Off Paid.
  • Company Pension.
  • Annual Leave Purchase Scheme.

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