Head of Client Success
3 weeks ago
Position: Senior Client Partnership Manager (North American Division)
Location: Confidential
Work Schedule: Flexible hours to support global teams
Salary: Competitive compensation with potential bonuses
As the Senior Client Partnership Manager for the North American division, you will oversee a team of Account Managers dedicated to fostering and nurturing robust client relationships. Your strategic vision and adaptability will be crucial in achieving significant objectives. Strong communication skills and data analysis capabilities are essential as you evaluate performance metrics and drive ongoing enhancements. Collaboration with cross-functional teams is vital for delivering exceptional client solutions.
Core Responsibilities:
- Strategic Leadership: Make informed decisions and exemplify strong leadership for your team
- Flexibility: Show adaptability and inspire your team during transitions
- Results Orientation: Maintain focus on objectives and navigate challenges
- Clear Communication: Articulate changes effectively and provide a vision for advancement
- Analytical Skills: Assess key performance indicators and pose critical inquiries
- Team Environment: Promote teamwork and a culture of continuous improvement
Strategic Goals and Duties:
- Visionary Leadership: Formulate long-term strategies and initiate improvements
- Team Cohesion: Ensure alignment of team efforts with overarching goals
- Market Insight: Collaborate with other departments and share industry knowledge
- Data-Driven Strategies: Utilize data for informed decision-making and performance enhancement
- Accountability: Lead with trust and integrity, setting a strong example
- Performance Enhancement: Demand excellence from your team
- Revenue Growth: Concentrate on expanding revenue within the client portfolio
Success Metrics:
- Regional Health Score: Assess performance metrics within the region
- Client Retention Rates: Ensure client retention aligns with forecasts
- Regional Growth: Promote sustainable growth within the region
Perks:
- Competitive salary with bonus opportunities
- Fitness membership benefits
- Paid time off for personal celebrations
- Opportunities for professional development
- Company-sponsored events and team-building activities
- Employee assistance program
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