Sales Coordinator

6 days ago


Bedford, Bedford, United Kingdom Mercure Bedford Centre Hotel Full time
Job Description

Job Title: Sales Coordinator - Conference & Events

Job Summary:

We are seeking a highly organized and detail-oriented Sales Coordinator to join our Conference and Events team at Mercure Bedford Centre Hotel. As a Sales Coordinator, you will be responsible for handling group bookings, managing hotel inventory, and providing exceptional customer service to our guests.

Key Responsibilities:

  • Group Bookings: Handle enquiries for group bookings, communicate with clients, and provide a reply or confirmation within a reasonable timeframe.
  • Inventory Management: Manage hotel inventory in relation to group reservations and monitor potential wash of business.
  • Reporting: Produce reports and statistics as requested by the Group Services Manager, including Group Wash and Business Turndown reports and 3-month Group Forecasts.
  • Guest Communication: Handle guest complaints and enquiries in an efficient and professional manner.
  • Administrative Tasks: Maintain a precise filing system for all Group reservations and correspondence, and ensure a prompt input of reservations and data for the next 3-month period.

Requirements:

  • Experience: Experience within a Hospitality Sales or C&E Sales Office is essential.
  • Skills: Excellent communication and organizational skills, with the ability to work in a fast-paced environment.

What We Offer:

A competitive salary range of £24,000 to £26,500 per annum, and the opportunity to work in a dynamic and fun team that delivers excellent customer service each day.


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