Donation and Fulfilment Supporter Care Specialist

2 weeks ago


London, Greater London, United Kingdom Brooke Full time

About the Role

The Supporter Care Officer will be responsible for providing high-quality donation processing and fulfilment services, as well as delivering exceptional supporter care to our valued donors.

Key Responsibilities

  • Process donations and fulfilment tasks with accuracy and efficiency
  • Liaise with internal teams, including Finance and Database, to ensure seamless communication and collaboration
  • Provide exceptional supporter care through proactive and reactive communication
  • Support the Donation & Fulfilment and Supporter Contact areas to ensure excellent supporter care provision
  • Multitask effectively and prioritize workload to meet deadlines

Requirements

  • Good experience in donation and fulfilment work within a Supporter Care or Customer Services team
  • Excellent communication skills, with the ability to communicate effectively with different audiences
  • Passion for Brooke's cause and ability to talk confidently about our operational work
  • Strong administrative skills, with attention to detail and accuracy
  • Ability to work reactively to changing demands and priorities

What We Offer

As a Supporter Care Officer at Brooke, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional supporter care and driving fundraising success.



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