Supporter Care Professional
1 week ago
Job Summary
The Role
We are seeking an experienced Supporter Care or Donation Processing professional to join our high-performing Supporter Care Team at Brooke. As a key member of our team, you will be responsible for providing high-quality donation processing and fulfilment services, as well as delivering exceptional supporter care.
Key Responsibilities
- Process donations and fulfilment tasks with accuracy and efficiency
- Liaise closely with the Finance and Database teams to ensure seamless communication and data management
- Collaborate with internal teams to deliver excellent service provision to various stakeholders
- Support across both Donation & Fulfilment and Supporter Contact areas to ensure excellent Supporter Care provision at every touch point
Requirements
- Good experience of processing donation and fulfilment work within a Supporter Care or Customer Services team
- Effective communication skills to engage with different audiences via various channels
- Passion for Brooke's cause and ability to confidently discuss our operational work
- Strong multitasking and administrative skills, with a keen eye for detail and accuracy
- Ability to work reactively to changing demands within the team and prioritize workload effectively
What We Offer
As a Supporter Care Officer - Donations and Fulfilment, you will have the opportunity to work in a dynamic and supportive team environment, contributing to the success of Brooke's mission. If you are a motivated and detail-oriented individual with a passion for supporter care, we encourage you to apply for this exciting role.
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