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Customer Service Resolution Specialist

2 months ago

Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

Job Summary:

Arcus Solutions is seeking a highly skilled and motivated Customer Service Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving customer complaints and issues in a timely and professional manner.

Key Responsibilities:

  • Manage customer complaints and issues through to resolution, ensuring a high level of customer satisfaction.
  • Develop and maintain strong relationships with customers, providing exceptional customer service and support.
  • Work closely with internal stakeholders to resolve complex customer issues and improve overall customer experience.
  • Identify and implement process improvements to enhance customer service and reduce complaints.
  • Collaborate with cross-functional teams to develop and implement customer-centric solutions.

Requirements:

  • Proven experience in a customer service or complaint resolution role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Language: English (en-US)