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Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused individual to join our Customer Service team in Redditch. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a high-quality experience.
Key Responsibilities- Provide timely and effective responses to customer enquiries, demonstrating empathy and professionalism in all interactions.
- Take ownership of complex cases, providing effective resolutions and ensuring customer satisfaction.
- Build strong relationships with customers, identifying their needs and providing tailored solutions.
- Ensure accurate and efficient logging of customer contact on relevant systems.
- Collaborate with other teams to resolve customer enquiries effectively.
- Excellent customer and communication skills, both written and verbal.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong administrative skills, with the ability to prioritize workload and manage time effectively.
- Passion for continuous improvement, with a focus on supporting the team and wider business to 'Be Better Every Day'.
- IT literacy, with knowledge of standard desktop applications such as MS Office.
- Contact Centre or customer service industry experience is desirable.
- A supportive training environment to help you develop your skills and take your career to the next level.
- Hybrid working arrangement, balancing time in our Support Centre in Redditch and working from home.
- Competitive salary, performance bonus, and colleague discount across the Halfords Group.
- Access to a wide range of discounts on everyday goods, financial products, and services.
