Customer Complaints Resolution Specialist
4 weeks ago
We are seeking an experienced Complaints Handler to join our team at Elliott Recruitment Solutions. As a Complaints Handler, you will be responsible for providing outstanding levels of aftercare and complaint resolution to our customers.
Key Responsibilities:- Handle customer complaints and see them through to resolution
- Liaise with customers, contractors, and project managers on a daily basis
- Provide excellent customer service at all times, demonstrating understanding and empathy
- Make daily outbound calls to customers and contractors, proactively responding to any issues that may arise
- Accurately record customer interactions on to the CRM system
- Work towards and achieve targets, Key Performance Indicators (KPI's)
- Log service calls and issues with assignment numbers in the CRM system
- Accurately update systems and reports
- Monitor and track the status of allocated complaints
- Ensure outstanding balances are collected from customers when work is complete
Requirements:
- Experience in handling customer complaints and providing excellent customer service
- Ability to work in a fast-paced environment and meet deadlines
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
What We Offer:
- A competitive salary and benefits package
- The opportunity to work with a leading organisation in the industry
- Professional development and training opportunities
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