Customer Service Specialist

3 weeks ago


Redditch, Worcestershire, United Kingdom UFI Filters Group Full time

To reinforce our Customer Service Department, we are seeking a Customer Service Specialist based in the UK who will work to satisfy customer needs on order management and deliveries. This role requires coordination with the UK Sales Team and the UK Warehouse to ensure traceability of customer orders and provide excellent customer service.

The Customer Service Specialist will also be responsible for supporting the business in various roles, such as product communications, debt/payment management, and product marketing.

Key Accountabilities:

  • Manage orders via manual orders and JDE software (ERP);
  • Order entry and monitoring until delivery to the customer;
  • Customer telephone enquiries and orders;
  • Handle customer enquiries, delivery issues, and effectively resolve any non-conformities;
  • Collaborate with the Supply Chain Department and the UK Warehouse for special requirements;
  • Customer invoicing and distribution and issuing credit notes;
  • Support the company with documentation of special transports, price adjustments, and new product information;
  • Maintain customer database to enable effective communication.

Qualifications & Experience:

  • At least 2-3 years of experience in Customer Service and general business activities role;
  • Experience gained within a customer-focused role that involves dealing with customer service and complaints arising;
  • Excellent standard of written and verbal communication skills;
  • Knowledge of Microsoft Word, Excel, and Outlook.

What We Offer:

  • Full-time position;
  • Attention and care for the employee;
  • Attractive remuneration will be offered to the right candidate;
  • Great opportunity to grow in the role and within the organization as we grow and expand;
  • Start-up environment locally in Italy, but within a global organization spanning 19 industrial sites and employing over 4,000 people;
  • Activities' organization guided by performance, where the achievement of objectives and the entrepreneurial spirit are rewarded;
  • An environment where curiosity is highly appreciated and where we guarantee a continuous training.


  • Redditch, Worcestershire, United Kingdom UFI Filters Group Full time

    Job DescriptionTo reinforce our Customer Service Department, we are seeking a highly skilled Customer Service Specialist to join our team in Redditch, UK. This role will focus on satisfying customer needs by managing and delivering orders and services, while collaborating with the UK Sales Team and the UK Warehouse to ensure traceability of customer orders...


  • Redditch, Worcestershire, United Kingdom UFI Filters Group Full time

    Job DescriptionTo reinforce our Customer Service Department, we are seeking a highly skilled Customer Service Specialist to join our team in Redditch, UK. This role will focus on satisfying customer needs by managing and delivering orders and services, while collaborating with the UK Sales Team and the UK Warehouse to ensure traceability of customer orders...


  • Redditch, Worcestershire, United Kingdom UFI Filters Group Full time

    Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at UFI Filters Group. As a key member of our Customer Service Department, you will play a vital role in ensuring the satisfaction of our customers by managing and delivering orders and services.Key Responsibilities:Manage orders via manual orders and JDE...


  • Redditch, Worcestershire, United Kingdom UFI Filters Group Full time

    Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at UFI Filters Group. As a key member of our Customer Service Department, you will play a vital role in ensuring the satisfaction of our customers by managing and delivering orders and services.Key Responsibilities:Manage orders via manual orders and JDE...


  • Redditch, Worcestershire, United Kingdom Bell Cornwall Recruitment Full time

    Debt Recovery Specialist OpportunityBell Cornwall Recruitment is seeking a skilled Debt Recovery Specialist to join their team in Redditch. As a key member of the contact centre team, you will be responsible for reviewing and actioning accounts, updating computer records, and negotiating payment arrangements.Key Responsibilities:Review and action accounts at...


  • Redditch, Worcestershire, United Kingdom Bell Cornwall Recruitment Full time

    Debt Recovery Specialist OpportunityBell Cornwall Recruitment is seeking a skilled Debt Recovery Specialist to join their team in Redditch. As a key member of the contact centre team, you will be responsible for reviewing and actioning accounts, updating computer records, and negotiating payment arrangements.Key Responsibilities:Review and action accounts at...


  • Redditch, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Redditch, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Redditch, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Redditch, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Redditch, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Support Specialist to provide excellent service and resolve queries in a timely manner for beBee Professionals in the United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when...


  • Redditch, Worcestershire, United Kingdom Pertemps Bond Full time

    **Job Title:** Customer Service Administrator**Job Summary:We are seeking an experienced Customer Service Administrator to provide exceptional customer service and support to internal and external customers.The successful candidate will have a proven track record of delivering outstanding customer service and have excellent communication and interpersonal...


  • Redditch, Worcestershire, United Kingdom Yours Full time

    Job OverviewYours Clothing is seeking a motivated and enthusiastic Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will be responsible for delivering exceptional customer service, optimizing sales, and promoting our brand.Key ResponsibilitiesProvide exceptional customer service, responding to...


  • Redditch, Worcestershire, United Kingdom Bell Cornwall Recruitment Full time

    Bell Cornwall Recruitment is seeking a skilled Debt Recovery Specialist to join their team in Redditch. The successful candidate will be responsible for reviewing and actioning accounts at various diary statuses, updating computer records, and negotiating payment arrangements.The ideal candidate will have excellent communication skills, a positive attitude,...


  • Redditch, UK, Worcestershire, United Kingdom UFI Filters Group Full time

    To reinforce our Customer Service Department we are looking for a Customer Service Specialist based in Redditch (United Kingdom) who will work to satisfy the customer needs on the management and deliveries of orders and services. In addition, this position requires coordination with the UK Sales Team and the UK Warehouse, to ensure and provide traceability...


  • Redditch, Worcestershire, United Kingdom Yours Full time

    Sales and Customer Service RepresentativeAt Yours Clothing, we're looking for a skilled Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service, optimizing sales, and operating the till. You will also be responsible for replenishing stock,...


  • Redditch, Worcestershire, United Kingdom Yours Full time

    Sales and Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences and driving sales growth? We're looking for a skilled Sales and Customer Service Representative to join our team at Yours Clothing.About the RoleWe're seeking a highly motivated and customer-focused individual to work in our retail store, providing...


  • Redditch, Worcestershire, United Kingdom Sika AG Full time

    Customer Service Administrator RoleWe're seeking a skilled Customer Service Administrator to join our team at Sika AG. As a key member of our Customer Services team, you'll play a vital role in delivering exceptional customer experiences aligned with our company's principles and values.Key Responsibilities:Manage customer expectations proactively via...


  • Redditch, Worcestershire, United Kingdom Pertemps Bond Full time

    Customer Service CoordinatorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide...


  • Redditch, Worcestershire, United Kingdom Pertemps Bond Full time

    Customer Service CoordinatorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide...


  • Redditch, Worcestershire, United Kingdom Pertemps Bond Full time

    Customer Service CoordinatorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide...


  • Redditch, Worcestershire, United Kingdom Pertemps Bond Full time

    Customer Service CoordinatorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide...