Technical Support Specialist

10 hours ago


Edinburgh, Edinburgh, United Kingdom Adobe Full time
Unlock Your Potential as a Technical Support Specialist at Adobe

We're on a mission to empower individuals and organizations to create exceptional digital experiences. As a Technical Support Specialist, you'll play a critical role in delivering high-quality technical support to our enterprise customers, ensuring they get the most out of our products and services.

Key Responsibilities:
  • Collaborate with system administrators to resolve deployment, SSO, licensing, networking, and product-related issues.
  • Troubleshoot complex customer issues and work closely with engineering to find resolutions.
  • Assist customers in configuring and deploying enterprise software packages.
  • Work independently and as part of a team in a fast-paced environment.
  • Occasional travel to customer sites or technical conferences.
Requirements:
  • Proficiency in German and English languages.
  • Bachelor's degree or equivalent.
  • Strong understanding of Mac and Windows operating systems.
  • Knowledge of SSO, Adobe Creative Cloud, and Adobe Document Cloud.
  • Experience with installer/deployment technologies.
  • Excellent communication and interpersonal skills.
What We Offer:

At Adobe, we're committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We're passionate about empowering our employees to create beautiful and powerful digital experiences, and we're looking for talented individuals like you to join our team.



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