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Technical Support Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Adobe Full time
Unlock Your Potential as a Technical Support Specialist at Adobe

We're on a mission to empower individuals and organizations to create exceptional digital experiences. As a Technical Support Specialist, you'll play a critical role in delivering high-level technical support to our enterprise customers, ensuring they get the most out of our Creative Cloud and Document Cloud solutions.

Key Responsibilities:
  • Collaborate with system admins to resolve deployment, SSO, licensing, and product-related issues.
  • Troubleshoot complex customer issues and work closely with engineering to find solutions.
  • Assist customers in configuring and deploying enterprise software packages.
  • Work independently and as part of a team in a fast-paced environment.
  • Occasional travel to customer sites or technical conferences.
Requirements:
  • German and English language skills essential.
  • Bachelor's degree or equivalent.
  • Solid understanding of Mac and Windows operating systems.
  • Knowledge of SSO, Adobe Creative Cloud, and Adobe Document Cloud.
  • Strong time management and organizational skills.
  • Excellent communication and interpersonal skills.

We're committed to creating an exceptional employee experience where everyone is respected and has access to equal opportunity. If you're passionate about delivering exceptional customer experiences and have a strong technical background, we'd love to hear from you.