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About Adobe
At Adobe, we're passionate about empowering people to create and deliver exceptional digital experiences. Our mission is to hire the best talent and create exceptional employee experiences where everyone is respected and has access to equal opportunity.
Job Summary
We're seeking a highly skilled Technical Support Specialist to provide high-level technical support to industry-leading enterprise accounts. As a key member of our team, you'll collaborate closely with system admins to support deployment, SSO, licensing, networking, and product-related issues.
Key Responsibilities
- Collaborate with system admins to troubleshoot and resolve complex technical issues related to Creative Cloud, Document Cloud, and pdf technologies.
- Assist Adobe enterprise customers in configuring and deploying enterprise software packages.
- Work independently and as part of a team in a fast-paced environment.
- Occasional travel to customer sites or technical conferences.
- Author and review knowledgebase articles and training materials for customers and internal reference.
- Provide expert services assistance on technical topics via phone and web conference.
- Research and log bugs in the bug database and work with QE, Engineering, and Product Management to prioritize urgent issues.
Requirements
- German and English language skills essential.
- Bachelor's degree or equivalent.
- Solid understanding of Mac and Windows operating systems.
- Knowledge of SSO, Adobe Creative Cloud, and Adobe Document Cloud.
- Knowledge of installer/deployment technologies.
- Strong time management and organizational skills.
- Excellent communication and interpersonal skills.
- Knowledge of Terminal Server technologies and JavaScript a plus.
About You
We're looking for a highly motivated and experienced Technical Support Specialist who is passionate about delivering exceptional customer experiences. If you have a strong background in technical support and a passion for working with enterprise customers, we'd love to hear from you.
