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Technical Specialist
2 months ago
Job Title: Technical Specialist
Job Type: Full-time
Location: Edinburgh (Hybrid)
About the Role:
We are seeking a highly skilled and customer-focused Technical Specialist to join our team at Bright Purple. As a Technical Specialist, you will be responsible for providing first-class support to our end users, helping them resolve issues efficiently and professionally.
Key Responsibilities:
- Provide technical support to end users via phone, email, and in-person
- Help create and maintain user documentation and guides
- Collaborate with the team to resolve technical issues and improve overall customer experience
- Develop and implement processes to improve technical support efficiency
Requirements:
- Proficiency in additional languages such as Spanish, French, or Swedish is highly desirable
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong technical skills and knowledge of IT systems
What We Offer:
- Quarterly 10% bonus
- Hybrid working arrangement, with a mix of remote and in-office work
- Immediate start available
About Bright Purple:
Bright Purple is an equal opportunities employer, committed to diversity and inclusion in our industry. We pride ourselves on our values of equality, respect, and fairness, and we strive to create a work environment that is inclusive and supportive of all employees.