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Technical Support Specialist
2 months ago
Bright Purple is seeking a skilled Technical Support Specialist to join their End User Support team on a maternity cover basis. The successful candidate will provide first-class support to clients in the hospitality sector, resolving technical issues efficiently and professionally.
Key Responsibilities:
- Assist clients with technical issues, ensuring systems run smoothly
- Take responsibility for cases, providing timely updates and achieving SLAs
- Act as the first point of contact for all support queries, ensuring timely resolution or escalation
- Contribute to creating and maintaining user documentation and guides
Requirements:
- Previous client-facing experience, ideally in a similar role
- Hospitality experience is advantageous
- Proficiency in additional languages such as Spanish, French, or Swedish is highly desirable
What We Offer:
- Quarterly 10% bonus
- Hybrid working arrangement, with a mix of remote and office-based work
- Immediate start available
Bright Purple is an equal opportunities employer, committed to diversity and inclusion in the industry.