Customer Service Representative

6 days ago

Leeds, Leeds, United Kingdom GBS Global Applied Knowledge Full time
Main Responsibilities

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Officer. The successful candidate will be responsible for providing exceptional customer service to our students, ensuring a high-quality campus experience through the delivery of a student-focused administrative support service.

The key responsibilities of this role include:

  • Ensuring a Quality Campus Experience: Delivering a highly student-focused administrative support service to ensure a positive experience for our students.
  • Providing High-Quality Student Administration: Providing detailed responses to student enquiries about the types of support available, and responding to email and phone enquiries with speed and accuracy.
  • Identifying and Promoting Resources: Identifying and promoting internal and external resources to students, and applying sensitivity and discretion when dealing with confidential information.
  • Working Flexibly: Working flexibly as part of the Customer Services Team and being available for occasional evening and weekend work as required.
Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • Degree in a Relevant Field: A degree in or equivalent qualification is required for this role.
  • Excellent Communication Skills: Outstanding interpersonal, oral and written communication skills, including the ability to interact with students and staff from culturally and linguistically diverse backgrounds.
  • IT Competence: Good understanding of Microsoft systems and excellent general IT competence.
  • Problem-Solving Skills: The ability to prioritise work demands to meet deadlines, and to analyse, follow-up and resolve issues.
  • Organisational Skills: Good organisational and administrative skills, with a meticulous attention to detail.
Desirable Requirements

While not essential, the following qualifications and experiences would be highly desirable for this role:

  • Experience in Higher Education: Experience of working in a Higher Education Institution would be highly beneficial for this role.
  • Customer Service Experience: Experience working in customer service would be highly desirable, as would experience working with customer service/ticketing systems.
Other Information

We offer a range of benefits to our employees, including:

  • Annual Leave: 25 days annual leave, plus 8 public holidays.
  • Workplace Pension Scheme: A workplace pension scheme with NEST.
  • Tuition Reimbursement: Tuition reimbursement for career development courses.
  • Cycle to Work Scheme: A cycle to work scheme.
  • Access to GBS 'Life': Access to our wellbeing centre and discounts platform.
  • Reward and Recognition Programme: A reward and recognition programme.
  • Discretionary Annual Performance Bonus: A discretionary annual performance bonus.
  • Specsavers Eye Care Vouchers: Specsavers eye care vouchers.
  • Access to TOTUM Discount Card: Access to a TOTUM discount card and eligibility for a Costco membership.

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