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Customer Service Representative

2 months ago

Cambridge, Cambridgeshire, United Kingdom Mandeville Recruitment Group Full time

Customer Service Advisor / Sales Assistant

**About the Role**

We are seeking a highly skilled Customer Service Advisor / Sales Assistant to join our team at Mandeville Recruitment Group. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth within our branch.

**Key Responsibilities**

* Provide outstanding levels of customer service to both face-to-face and phone customers
* Maximise sales growth within the branch through effective sales techniques and product knowledge
* Build strong relationships with customers to increase loyalty and retention
* Answer general enquiries, advise on product availability, and issue quotations as required
* Perform general sales administration tasks

**Requirements**

* Previous customer service experience, preferably in a retail or trade environment
* Exceptional sales and customer relationship building skills at all levels
* Strong negotiation and problem-solving abilities
* Ability to identify and understand business opportunities and build long-term relationships with customers
* Strong commercial awareness and excellent communication skills

**What We Offer**

* A competitive basic salary
* Annual bonus scheme
* Variety of additional incentives
* Great career progression opportunities

**About Mandeville Recruitment Group**

Mandeville Recruitment Group is a leading recruitment agency with a strong reputation for delivering exceptional service to our clients and candidates. We are committed to providing a supportive and inclusive work environment that allows our employees to thrive and grow in their careers.