Technical Support Lead

1 day ago

Fareham, United Kingdom Talent Locker Full time
Job Title: Technical Support Lead

We are seeking a highly skilled Technical Support Lead to join our team at Talent Locker. As a Technical Support Lead, you will be responsible for leading our MDM device management and operational IT support teams, providing continuous improvement to our ITSM processes.

Key Responsibilities:

  • Lead on MDM device management and operational IT support
  • Provide continuous improvement to ITSM processes
  • Manage technical documentation and SOP updates
  • Provide testing support in coordination with application and integration teams
  • Oversee monitoring and proactive remediation actions using tools like Splunk and Meraki
  • Lead regional Windows and iOS patching and compliance
  • Maintain regional device policies
  • Support regional device deployment
  • Manage MDM regional management
  • Oversee access and admin rights requests for technical teams
  • Provide access support for third-party partners
  • Offer Level 3 application and integration support
  • Lead archiving projects
  • Document and test the end-to-end break-fix process for the Service Desk team
  • Extract data from various databases
  • Facilitate the deployment of technologies
  • Support external teams with connection and access management

Requirements:

  • Senior Technical IT support experience
  • Strong MDM (mobile device management) knowledge
  • Intune expertise
  • Basic scripting knowledge (Power Shell / SQL)
  • All-round tech background

Working Arrangements:

This role will be hybrid working with 2 days on site in Fareham and 3 days can be remote/WFH. You will work alongside an application lead and be part of a dynamic team.

Rate: Inside IR35 and rates circa £(Apply online only) with an initial 6 month contract with extensions thereafter.

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