Application Support Technical Lead

5 days ago

Fareham, Hampshire, United Kingdom The Talent Locker Ltd. Full time
Technical Support Lead (MDM Intune)

Fareham, Inside IR35 £ per day, 6 months initial contract.

We are seeking a Technical Support Lead to lead on MDM device management and operational IT support, providing continuous improvement to ITSM processes.

The ideal candidate will have strong MDM (mobile device management), Intune, and basic scripting knowledge (PowerShell / SQL) with an all-round tech background.

This role supports ITSM processes to ensure business continuity across multiple regional systems, manages technical documentation and SOP updates, and provides testing support in coordination with application and integration teams.

Key responsibilities include:

  • Monitoring and proactive remediation actions using tools like Splunk and Meraki
  • Leading regional Windows and iOS patching and compliance
  • Maintaining regional device policies
  • Supporting regional device deployment and MDM regional management
  • Overseeing access and admin rights requests for technical teams
  • Providing access support for third-party partners
  • Offering Level 3 application and integration support
  • Leading archiving projects, documenting, and testing the end-to-end break-fix process for the Service Desk team
  • Extracting data from various databases
  • Facilitating the deployment of technologies
  • Supporting external teams with connection and access management

This is a hybrid working role with 2 days on-site in Fareham and 3 days remote/WFH. Inside IR35 and rates circa £ with an initial 6 month contract with extensions thereafter.

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