Technical Support Lead
2 days ago
We are seeking a highly skilled Technical Support Lead to join our team at Talent Locker. As a key member of our IT department, you will be responsible for leading our MDM device management and operational IT support teams.
Key Responsibilities:- Lead on MDM device management and operational IT support, providing continuous improvement to ITSM processes.
- Provide senior technical IT support and have strong MDM, Intune, and basic scripting knowledge (PowerShell/SQL) with an all-round tech background.
- Support ITSM processes to ensure business continuity across multiple regional systems.
- Manage technical documentation and SOP updates.
- Provide testing support in coordination with application and integration teams.
- Oversee monitoring and proactive remediation actions using tools like Splunk and Meraki.
- Lead regional Windows and iOS patching and compliance.
- Maintain regional device policies.
- Support regional device deployment and manage MDM regional management.
- Oversee access and admin rights requests for technical teams.
- Provide access support for third-party partners.
- Offer Level 3 application and integration support.
- Lead archiving projects, documents, and tests the end-to-end break-fix process for the Service Desk team.
- Extract data from various databases.
- Facilitate the deployment of technologies.
- Support external teams with connection and access management.
- A hybrid working arrangement with 2 days on-site in Fareham and 3 days remote/WFH.
- A competitive rate of circa £(Apply online only) per day.
- An initial 6-month contract with extensions thereafter.
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