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Technical Support Lead
2 months ago
Talent Locker is seeking a highly skilled Technical Support Lead to join our team. As a key member of our IT department, you will be responsible for leading our MDM device management and operational IT support teams, driving continuous improvement to our ITSM processes.
Key Responsibilities:
- Lead on MDM device management and operational IT support
- Provide senior technical IT support and manage technical documentation and SOP updates
- Oversee monitoring and proactive remediation actions using tools like Splunk and Meraki
- Lead regional Windows and iOS patching and compliance
- Manage regional device policies and support regional device deployment
- Provide access support for third-party partners and offer Level 3 application and integration support
- Lead archiving projects, document, and test the end-to-end break-fix process for the Service Desk team
- Extract data from various databases and facilitate the deployment of technologies
Requirements:
- Strong MDM (mobile device management), Intune, and basic scripting knowledge (PowerShell / SQL)
- All-round tech background with experience in ITSM processes
- Ability to work in a hybrid environment with 2 days on-site and 3 days remote/WFH
What We Offer:
- Inside IR35 rates circa £(Apply online only) with an initial 6-month contract and extensions thereafter