Technical Support Specialist
4 weeks ago
The Service Delivery team is one of our fastest growing teams, and we're looking for a new 2nd Line Service Desk Engineer to join them. Based in our newly refurbished Fareham offices and reporting into Kim Smith, our Head of Service Delivery, you will be involved in resolving escalated phone, email and remote enquiries from our IT and Telecoms customers.
You will currently be working within a technical support capacity with a solid understanding of network terminology. Your responsibilities will include:
- Responding to customer faults and issues raised to the helpdesk either by phone or email resolving them within SLA.
- Integration of CRM systems.
- Working to resolve technical customer complaints.
- High level of IP understanding, networking, and VLAN.
- Microsoft 365 migration and new tenant set up.
- Cabling to a high level.
- Hosted and PBX Telecoms configuration and fault finding.
- Router configuration.
- Programming, maintenance and support of Hosted Telephony Solutions IP Cortex, Gamma.
- Integration of CRM systems.
- Programming, maintenance and support of Virtual PBX.
- Programming, maintenance and support of Cabling and Networking, including switches.
- Programming, maintenance and support of Routers and Firewalls for Leased Lines and other Connectivity Draytek, WatchGuard.
- Programming and support of Laptops or Desktops Dell and HP.
- Programming, maintenance and support of Servers Virtual and on Prem.
- Programming, maintenance and support of Microsoft 365, Anti-Virus, Remote Management Systems and Backup solutions.
- Door entry system programming, maintenance and support.
- Fault finding and testing.
- Training Customers.
We are proud to be one of the UK's leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.
Step 1: Is there a fit? You'll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you're looking for from your career.
Agile: We're always looking to be one step ahead, quick to move, and to anticipate our customers' needs.
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