Solar Technical Support Specialist

5 days ago

Fareham, Hampshire, United Kingdom Workshop Recruitment Full time

Workshop Recruitment is seeking a skilled Solar Technical Support Specialist to join our client's team. The successful candidate will be responsible for providing exceptional technical support to customers, ensuring their issues are resolved in a professional and effective manner.

The ideal candidate will have a strong background in electrical or solar installations, with a passion for moving into an office-based role. Alternatively, they may have experience in technical support and be looking for a new challenge in a business that offers growth opportunities.

The purpose of this role is to work closely with the Electrical Installation Manager to resolve issues onsite and support the completion of installations for customers. This will involve manning the technical support phone line, diagnosing issues over the phone, and supporting customers with their technical queries.

The successful candidate will also be responsible for supporting the management and administration of the CRM, liaising with installers and customers to arrange installations and technical work, and working closely with the technical support manager to grow and develop technical support within the business.

Key responsibilities will include:

  • Working alongside the Electrical Installation Manager to resolve issues onsite and support the completion of installations for customers.
  • Manning the technical support phone line, helping to diagnose issues over the phone and support customers with their technical queries.
  • Supporting the management and administration of the CRM.
  • Liaising with installers and customers to arrange installations and technical work.
  • Working closely with the technical support manager to grow and develop technical support within the business.
  • Remote troubleshooting, accessing customers' systems and liaising with partners to identify and resolve issues.
  • Close working relationship with sales office and warehouse team, to assist with technical enquiries and support production as required.
  • Support with new product introduction, including product testing, data entry, and completing test reports as required.
  • Support the ongoing development of existing products.
  • Support with warranty returns by tracking faulty equipment and facilitating the completion of the return and replacement/refund process.
  • Ability to liaise with customers via online chat, phone calls, emails, and face-to-face.
  • Identify and be part of the implementation of opportunities for improvement.
  • Good communication and interpersonal skills, both written and verbal.
  • Good IT skills, in particular spreadsheets and databases, and a knowledge of warehouse systems.
  • Good understanding of customer deliverables and the impact of failure/cost of poor quality.
  • Good planning skills and able to meet targets and deadlines.

Salary Package

  • £30,000 - £40,000 (Depending on Experience and Qualifications)
  • Holidays - 28 days including bank holidays
  • Pension contribution
  • Staff incentives and events

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