Automotive Technical Specialist

1 month ago


Fareham, Hampshire, United Kingdom https:www.energyjobline.comsitemap Full time

Are you looking for a change of pace from solar installations and want to step into an office-based role? We have an exciting opportunity for a Technical Advisor to join our team at a well-established business in Fareham/Southampton.

Key Responsibilities:

  1. Manning a technical support phone line, helping to diagnose issues over the phone and support customers with their technical queries.
  2. Supporting the management and administration of the CRM system that's in place.
  3. Liaising with installers and customers to arrange installations and technical work.
  4. Remote troubleshooting, accessing customers' systems and liaising with partners to identify and resolve the issue.
  5. To liaise with customers via online chat, phone calls, emails, and face-to-face enquiries.
  6. Support with new product introduction, this will include product testing, data entry, and completing test reports where required.
  7. Good IT skills, including Word and Excel.
  8. Good understanding of customer deliverables and the impact of failure / cost of poor quality.
  9. Good planning skills and able to meet targets and deadlines.
  10. Experience in troubleshooting post-installation issues.

Requirements:

  • Good IT skills, including Word and Excel.
  • Good understanding of customer deliverables and the impact of failure / cost of poor quality.
  • Good planning skills and able to meet targets and deadlines.
  • Experience in troubleshooting post-installation issues.

What We Offer:

  • A competitive salary of up to £40k.
  • Core working hours, Monday to Friday.
  • A dynamic and supportive team environment.


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