Technical Support Specialist

1 month ago


Fareham, Hampshire, United Kingdom https:www.energyjobline.comsitemap Full time

A globally renowned technology OEM is seeking a Technical Support Engineer to join their team at their site in Fareham.

The primary focus of this customer-facing role is to efficiently resolve product-related enquiries.

Key responsibilities include:
  1. Providing first and second line support for telephone enquiries associated with electronic products.
  2. Resolving hardware, software, and networking faults.
  3. Escalating faults and potential resolutions to technical teams for formal resolution.
  4. Running product training sessions for 3rd party resellers and distributors.
  5. Supporting R&D engineering teams with technical feedback.

To be considered, candidates need proven experience in a customer-facing role and some experience in electrical, electronic, or hardware repair and diagnostics.

This position includes a competitive salary and a substantial benefits package, including 33 days holiday, a discretionary annual bonus, company pension scheme, private medical cover, life insurance, and an electric car scheme.



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