First Line Technical Support Specialist

4 weeks ago


Fareham, Hampshire, United Kingdom Dynamic Search Solutions Full time

Job Title: First Line Technical Support Specialist

Job Description:

We are seeking a skilled First Line Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support to our clients, troubleshooting issues, and escalating complex problems to senior engineers.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or remote desktop
  • Troubleshoot issues with Office 365, Microsoft Suite, and Licensing
  • Escalate complex problems to senior engineers
  • Document and track support requests

Requirements:

  • 1 year of experience working in an Infrastructure Support based role
  • Knowledge of Office 365, MACs, and the Full Microsoft Suite
  • Excellent communication and problem-solving skills

About Us:

We are a dynamic and award-winning Service Provider, committed to delivering exceptional services to our clients. We pride ourselves on our expertise and our ability to provide innovative solutions to complex problems.



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