First Line Technical Support Specialist
4 weeks ago
Job Title: First Line Technical Support Specialist
Job Description:
We are seeking a skilled First Line Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support to our clients, troubleshooting issues, and escalating complex problems to senior engineers.
Key Responsibilities:
- Provide technical support to clients via phone, email, or remote desktop
- Troubleshoot issues with Office 365, Microsoft Suite, and Licensing
- Escalate complex problems to senior engineers
- Document and track support requests
Requirements:
- 1 year of experience working in an Infrastructure Support based role
- Knowledge of Office 365, MACs, and the Full Microsoft Suite
- Excellent communication and problem-solving skills
About Us:
We are a dynamic and award-winning Service Provider, committed to delivering exceptional services to our clients. We pride ourselves on our expertise and our ability to provide innovative solutions to complex problems.
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