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Group Reservations Manager

2 months ago

Chelsea, Greater London, United Kingdom Copthorne Tara Hotel London Kensington Full time
About the Role

We are seeking a highly motivated and organized Group Reservations Executive to join our team at the Copthorne Tara Hotel London Kensington. As a key member of our sales team, you will be responsible for maximizing revenue opportunities in the areas of group reservations, driving sales leads, and increasing conversions.

Key Responsibilities:
  • Receive and convert incoming enquiries to achieve targets and maximize revenue
  • To be fully conversant with the hotel's property management system and apply it to individual and group reservations
  • To have a comprehensive understanding of the departmental telephone standards and answer and handle calls in a timely manner in accordance with departmental standards
  • To provide a courteous, co-operative, and professional service to clients and all departments in the hotel at all times
  • Create groups in the system, and enter all relevant important information
  • Draw up contracts for groups
  • To complete the arrivals check, ensuring all bookings are entered into the system and have all the necessary details including payment methods and back-ups, to ensure there are no issues upon check-in
  • To follow up on traces on a daily basis and action them accordingly
  • To ensure cancellation policies are followed and deposits are taken correctly
  • Ensure accuracy of reservation market codes according to company guidelines
  • To positively contribute towards departmental and hotel targets, objectives, and budgets
  • Build strong relationships with customers to fully understand their needs
  • Arrange and carry out hotel show rounds
  • Ensure the complete administration and execution of all planned group arrivals
Requirements:
  • Good organizational and administration skills
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Confident telephone manner
  • High level of IT skills
  • Excellent grooming standards
Desirable Skills:
  • Knowledge of the hotel property management system OPERA
  • Demonstrated previous experience working in the Reservations or Front office department