Service Manager
1 month ago
About the Role
This is a new post within our service area, seeking an ambitious, person-centred leader to join our team in Royal Borough of Kensington and Chelsea (RBKC) as a Service Manager. The service provides 154 units of accommodation to people experiencing homelessness and who have complex needs. The services are spread across the area and are 24 hour supported accommodation sites.
Main Duties of the Job
This role involves managing multiple dispersed services across the RBKC region, managing a team of 9 support workers. You will lead your service to comply with the needs of our commissioners, residents, and organisation, whilst supporting staff to create a Psychologically Informed Environment (PIE). You will have overall responsibility for your service to deliver high quality service delivery, performance, and improvements.
Key Responsibilities
- Manage the end to end employee lifecycle of staff, providing advice, guidance and support as required
- Facilitate the team in identifying solutions to challenges presented in relation to all elements of service delivery
- Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment
- Manage the overall day-to-day operational delivery of the service and work directly with colleagues, residents, and participants, as well as other stakeholders to provide a high-quality holistic service which meets the needs of all stakeholders
- Ensure service responsibilities and requirements are carried out effectively
- Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct
Requirements
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Previous experience in people management and development
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of Housing Management, including voids and evictions
What We Offer
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
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