Service Manager

1 month ago


Chelsea, Greater London, United Kingdom The Social Interest Group Full time

About the Role

This is a new post within our service area, seeking an ambitious, person-centred leader to join our team in Royal Borough of Kensington and Chelsea (RBKC) as a Service Manager. The service provides 154 units of accommodation to people experiencing homelessness and who have complex needs. The services are spread across the area and are 24 hour supported accommodation sites.

Main Duties of the Job

This role involves managing multiple dispersed services across the RBKC region, managing a team of 9 support workers. You will lead your service to comply with the needs of our commissioners, residents, and organisation, whilst supporting staff to create a Psychologically Informed Environment (PIE). You will have overall responsibility for your service to deliver high quality service delivery, performance, and improvements.

Key Responsibilities

  • Manage the end to end employee lifecycle of staff, providing advice, guidance and support as required
  • Facilitate the team in identifying solutions to challenges presented in relation to all elements of service delivery
  • Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment
  • Manage the overall day-to-day operational delivery of the service and work directly with colleagues, residents, and participants, as well as other stakeholders to provide a high-quality holistic service which meets the needs of all stakeholders
  • Ensure service responsibilities and requirements are carried out effectively
  • Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct

Requirements

  • Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
  • Experience of working with and engaging with diverse groups of people from varying backgrounds
  • Previous experience in people management and development
  • IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
  • Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
  • Understanding of Housing Management, including voids and evictions

What We Offer

  • 25 days annual leave, increasing with the length of service
  • Training and Development, including access to courses, upskilling, and progression plans
  • Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
  • Employee Assistance Programme, including counselling
  • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
  • Life Assurance Scheme
  • Cycle-to-work scheme
  • Annual Staff Awards


  • Chelsea, Greater London, United Kingdom Harrods Full time

    About the RoleThe Private Shopping Waiter is a key member of the Private Shopping team, based in our iconic Penthouse or Private Service Suite. As a Private Shopping Waiter, you will be responsible for delivering a seamless and unrivalled client journey, achieved through personalised attention, intuitive and anticipatory service, and in-depth product...

  • Support Worker

    4 weeks ago


    Chelsea, Greater London, United Kingdom Look Ahead Care Support and Housing Full time

    About the RoleWe're seeking an Enhanced Support Worker to join our Homelessness service in a dynamic and challenging environment.This role involves working with customers who have complex needs, including mental health difficulties and a history of entrenched rough sleeping.As an Enhanced Support Worker, you will devise person-centered support plans to help...

  • Assistant Manager

    1 month ago


    Chelsea, Greater London, United Kingdom GLL Full time

    At GLL, we're looking for a highly skilled and motivated Assistant Manager to join our team at Kensington Leisure Centre. As a key member of our management team, you'll be responsible for the management and development of staff, input to budget management, setting and achieving targets, designing/implementing quality systems, health and safety procedures,...

  • Pharmacy Manager

    1 month ago


    Chelsea, Greater London, United Kingdom Tesco Partners Full time

    Pharmacy Manager OpportunityAt Tesco, we're committed to delivering exceptional healthcare services to our customers. As a Duty Pharmacy Manager, you'll play a vital role in leading our pharmacy team and providing top-notch services to our community.You'll be responsible for managing the pharmacy, including supplying prescriptions, delivering NHS and private...


  • Chelsea, Greater London, United Kingdom Dove & Hawk Full time

    Job Title: Junior Block Property ManagerJob Description:Dove & Hawk is seeking a Junior Block Property Manager to join their team in the Chelsea office. This role is ideal for someone with a Property Management background looking to transition into a Block Management role.Key Responsibilities:Manage a small portfolio of approximately 20 sites.Provide...


  • Chelsea, Greater London, United Kingdom GLL Full time

    Job Summary: We are seeking a highly motivated and experienced Assistant Manager to join our team at Kensington Leisure Centre. As a key member of our management team, you will be responsible for the day-to-day operations of the centre, ensuring that all aspects of the service area's operations are carried out efficiently and economically within agreed...

  • Host Manager

    3 weeks ago


    Chelsea, Greater London, United Kingdom Harrods Full time

    We are seeking a highly skilled professional to lead our hospitality team in delivering exceptional customer experiences.About the Role This service-focused position involves maximizing the customer experience while working collaboratively with the Host team to ensure excellent service standards. The ideal candidate will be responsible for ensuring a...


  • Chelsea, Greater London, United Kingdom Leisure People Recruitment Full time

    Job Title: Senior Leisure ManagerWe are seeking an experienced Senior Leisure Manager to join our team at Leisure People Recruitment. As a Senior Leisure Manager, you will be responsible for leading a team of professionals in delivering exceptional leisure experiences to our members.Key Responsibilities:Manage a team of leisure professionals to deliver...


  • Chelsea, Greater London, United Kingdom Dove & Hawk Full time

    Job Title: Junior Block Property ManagerJob Description:We are seeking a motivated and detail-oriented Junior Block Property Manager to join our team at Dove & Hawk. As a Junior Block Property Manager, you will be responsible for managing a small portfolio of circa 20 sites, undertaking client care and liaison, and staying up-to-date on government and...


  • Chelsea, Greater London, United Kingdom Bupa Full time

    Bupa is a leading healthcare provider with a strong reputation for delivering high-quality patient care. We are currently seeking a skilled Mammographer to join our radiology team at our clinics in London.As a key member of our team, you will be responsible for delivering exceptional care to patients undergoing breast screening services. This includes...


  • Chelsea, Greater London, United Kingdom Medmatch Full time

    ## Opportunity Overview We are seeking a highly skilled and experienced Dental Practice Manager to join our dynamic team at Medmatch. As a key member of our dental practice, you will play a pivotal role in guiding our next period of growth and development. ## Key Responsibilities * Lead the dental practice team to achieve exceptional patient care and...


  • Chelsea, Greater London, United Kingdom Harrods Full time

    About the RoleWe are seeking a Restaurant Supervisor to manage our waiting teams, ensuring a smooth and exceptional dining experience for all guests.As a key member of our restaurant team, you will be responsible for helping the business and your team maintain the highest standards of service and operational excellence.About YouYou will have previous...


  • Chelsea, Greater London, United Kingdom Harrods Full time

    We are seeking a Restaurant Supervisor to bring our vision to life at Harrods, one of the world's leading luxury department stores. This is an opportunity to be part of a successful Restaurant team, delivering a world-class dining experience.About the RoleAs a Restaurant Supervisor, you will be responsible for managing the restaurant waiting teams, ensuring...


  • Chelsea, Greater London, United Kingdom Ardmore Group Full time

    Ardmore Group is a leading player in delivering complex projects across London, with a strong reputation for large-scale regeneration schemes.We are passionate about building homes, offices, hotels, schools, medical centers, parks, and playgrounds – every facility our great city needs. Our team does it with sensitivity, style, and passion.To build on our...


  • Chelsea, Greater London, United Kingdom Brakes Full time

    At Brakes, we're on a mission to revolutionize the foodservice industry with our innovative approach to catering.Salary: Up to £42,000 + uncapped bonus potentialA competitive salary of up to £42,000 per annum is on offer, plus uncapped bonus potential. Additionally, you'll enjoy the perks of a company car or travel allowance and a home-based contract.About...


  • Chelsea, Greater London, United Kingdom Hays Specialist Recruitment Full time

    Purchasing and Business Operations AssistantJob SummaryThe Purchasing and Business Operations Assistant will play a vital role in managing purchasing operations, maintaining accurate records, and coordinating with suppliers to ensure the smooth functioning of the business. This role requires close collaboration with other departments to ensure timely...


  • Chelsea, Greater London, United Kingdom Hays Specialist Recruitment Full time

    Purchasing & Business Support Assistant Role OverviewThe Purchasing & Business Support Assistant will play a vital role in the smooth functioning of purchasing operations, ensuring timely delivery of goods and services while maintaining compliance with company policies. This role requires close collaboration with other departments to optimize the ordering...


  • Chelsea, Greater London, United Kingdom Dove & Hawk Full time

    Key ResponsibilitiesManage a portfolio of approximately 20 sites, ensuring effective client care and liaison.Stay up-to-date with relevant government and governing body legislations and guidelines.Oversee the implementation of service contracts and annual orders.Regularly review service contracts, agree service levels, identify necessary preventative...


  • Chelsea, Greater London, United Kingdom Hays Specialist Recruitment Full time

    Purchasing & Business Support RoleAs a key member of our team, you will be responsible for managing purchase orders, maintaining accurate records, coordinating with suppliers, and assisting with the smooth functioning of purchasing operations.Key ResponsibilitiesLiaise with suppliers to confirm product availability, pricing, and delivery schedules.Act as a...


  • Chelsea, Greater London, United Kingdom smart managed solutions Full time

    Company Overview:At Smart Managed Solutions, we pride ourselves on delivering exceptional engineering services to premier data centres and commercial facilities globally. Our unique value lies in recognising that people are the heart of every organisation. Investing in our team is our greatest priority. We are an operationally driven business with a focus on...