Host Manager

4 weeks ago


Chelsea, Greater London, United Kingdom Harrods Full time

We are seeking a highly skilled professional to lead our hospitality team in delivering exceptional customer experiences.

About the Role

This service-focused position involves maximizing the customer experience while working collaboratively with the Host team to ensure excellent service standards.

The ideal candidate will be responsible for ensuring a pleasant journey for every customer, maximizing seating and covers, and working efficiently to accommodate walk-ins and reservations.

The role involves:

  • Liaising with the head host and reservations team to ensure accurate customer bookings.
  • Maximizing covers through reservations and walk-ins, organizing efficiently and using waitlists where necessary.
  • Seating guests according to the table plan, locating suitable tables, and providing menus.
  • Collaborating with the head host and management team to ensure the smooth running of the restaurant and day-to-day service.

About You

You are an excellent communicator and customer service-focused individual with a warm and friendly demeanor. You are able to remain attentive throughout a customer's visit, providing prompt and efficient service.

You are calm and collected, even in pressurized situations, and able to think on your feet. You are also reliable, work well in a team, and are a good listener and supporter.

About Us

Harrods is a world-leading luxury department store, and we are becoming a destination for top designers and sought-after brands. Our mission is to create an inspiring shopping experience for our customers.

Our Promise to You

At Harrods, we offer a competitive salary, service charge, and opportunities for growth and development. You will receive:

  • A competitive salary plus service charge.
  • Great learning and development opportunities.
  • Great career opportunities in multiple locations around the UK and internationally.
  • Access to a staff canteen.
  • Up to 30 days' annual leave (including bank holidays) + your birthday off.
  • Up to 33% Harrods discount.


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