Front of House Supervisor

7 months ago


Chelsea, United Kingdom Bamford Full time

**Front of House Supervisor**:

- Bamford Wellness Spa (Brompton Cross, London)**

Our Bamford family is growing, and we are looking for a friendly and enthusiastic **Front of House Supervisor **to join our Brompton Cross team.

**40 hours per week, £30,000 per annum plus commission on Retail.**

We are looking for a highly motivated, enthusiastic and driven Front of House Supervisor to lead a talented and dedicated team of people. With excellent customer service experience and warm and friendly personality, you will be required to greet all clients and ensure they receive a 5* star service whilst in the Wellness Space. You will need to learn and maintain a high level of product knowledge to proactively engage with clients and achieve sales targets. You will also be responsible for maintaining a high standard of cleanliness throughout the Wellness Space. You will follow the Bamford philosophy to the highest professional standard.

**WE OFFER**
- 28 days holiday (incl. bank holiday)
- Training and development to advance your career
- Free food and drink available on shift
- Daylesford 30% discount from day 1
- Bamford 60% discount on skin care products from day 1
- 10% Discount across our pub group
- Complimentary treatment every year
- Complimentary online classes
- Long Service Awards
- Quarterly Employee Awards
- Refer a Friend Scheme Bonus up to £1000
- Access to a variety of discounts on retail, restaurants, and cinema tickets
- Wellness focused - employee helpline, voluntary health cash plan
- Stakeholder pension scheme
- Subsidised private medical insurance

**MAIN RESPONSIBILITIES**
- Ensure exceptional familiarity with all retail products and treatments, classes and recommend confidently and maximise sales to our clients.
- You will be responsible for the maintain of standards of the spa and retail
- Manage all client bookings, using our online system, whilst liaising with the Therapist team on their schedules to increase appointment occupancy.
- Ensure all treatment questionnaires are fully completed.
- Support the Spa Manager with any other ad-hoc duties.
- Set up event spaces and host guest/clients
- Supervising the smooth day-to-day running of reception, registration and payment processing ensuring that all guests are greeted, and checked-in/out efficiently, courteously and professionally by the team.
- Monitor and adjust team priorities to consider changing demand and guest flow across the service.
- Proactively manage the staff rota, if needed, ensuring smooth handovers, considering the peaks and toughs of activity.
- Ensure our staff mandatory training is always up to date.
- Handle problems that arise in an effective professional manner.
- Provide support, information and guidance to new employees to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible
- To support employees through conflict resolution, effective time management, workload prioritisation and individual staff development and review and conduct training programs on an ongoing basis
- Ensure that all new starters receive on the job coaching either by 1:1 format or a buddy system
- Comply with all health and safety policies, procedures and training requirements as necessary.
- Carry out any other duties as may be required by the Spa Manager

**REQUIREMENTS**
- Knowledge of a booking system is preferable
- High standards and a passion for exceeding customer expectations
- You will be a customer service professional, have a positive and bubbly personality and have natural flair for luxury service delivery
- Ability to demonstrate and instil exceptional customer service standards.
- Excellent communication skill and confident in dealing with issues, escalating to the relevant manager if required.
- A strong eye for detail.
- Proactive approach to your work
- Ability to work well under pressure
- A high level of written and spoken English is essential.
- Personal appearance is to be of a very high standard at all times.

**ABOUT THE COMPANY**

Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth - to live consciously, respect nature’s resources and the land that provides for us. We believe in the need to nurture body, mind, and spirit in tandem - to feel well and to feel happy the three need to be aligned and in harmony.

**If you would like to be part of our truly unique business - we would love to hear from you, please send your CV today



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