Senior Operations Administrator

3 weeks ago

Worthing, West Sussex, United Kingdom Equiniti Full time

Equiniti is a prominent global provider of shareholder, pension, remediation, and credit technology solutions. With a workforce exceeding 6000 employees, we serve 37 million individuals across 120 countries.

Our vision at EQ is to establish ourselves as the foremost global share registrar, delivering complementary services to our clientele. Our core values are the bedrock of our success: we are RELIABLE in fulfilling our commitments, FOCUSED on generating long-term value, TEAM-ORIENTED in our collaboration, and we ENHANCE our skills and services continuously. Now is an excellent time to become part of EQ.

Position Overview

Equiniti is on the lookout for candidates with strong administrative capabilities to join our Corporate Sponsored Operations team. This role is perfect for individuals who excel in a dynamic office setting and offers opportunities for skill development and career advancement within the organization. We are open to flexible working arrangements.

If you possess administrative experience, preferably within the financial sector, and can showcase the following skills, experience, and attributes, this is a fantastic opportunity to join Equiniti and advance your career. We are dedicated to internal promotions, and for motivated candidates, future opportunities may include team leadership or strategic operational roles across various business sectors.

The CSN Team oversees the holdings of over 4 million customers. Your responsibilities will encompass processing customer requests with precision and addressing both internal and external inquiries.

Key Responsibilities

  • Ensuring customer satisfaction
  • Aiming to meet targets for accuracy, quality, and volume in accordance with established service levels
  • Contributing to team service objectives
  • Willingness to support broader departmental goals

Essential Competencies

Delivering Exceptional Customer Service:

  • Provides prompt and courteous service
  • Takes ownership of resolving customer issues
  • Projects a positive image of the company to clients

Achieving Business Outcomes:

  • Utilizes skills, effort, and judgment to complete tasks effectively
  • Ensures clarity of own role and objectives
  • Identifies opportunities for business development and customer satisfaction
  • Effective communication skills, both written and verbal
  • Collaborative team player

Required Skills & Qualifications

  • Proficient in IT applications, including but not limited to Microsoft Office & Sirius.
  • Ability to learn new tasks with minimal supervision
  • Capability to identify improvements in systems and processes
  • Strong communication skills (both written and verbal)
  • Specialized knowledge in procedures and products

What We Offer (UK ONLY)

Future Savings - Equiniti Pension Plan; we match your pension contributions up to 10%

Long-Term Incentive Plan (LTIP) - Provides all EQ colleagues the chance to benefit if the current owners successfully sell the company for a profit.

Health and Wellbeing - Employee Assistance Programme: support for counselling, legal matters, and wellbeing for employees and their families. Life assurance coverage at 4x salary with options for enhanced coverage.

Employee Discounts - Access to discounts and cashback at popular high street retailers through our EQ Wins Platform.

Flexible Benefits - Opportunity to purchase a variety of benefits through our flexible plan; including gadgets, travel insurance, will writing, holiday trading, and more.

Leave Entitlement - Typically 28 days of holiday plus bank holidays. Two volunteer days to engage with a charity of your choice.

Recognition - Equiniti ICON award vouchers; acknowledging individuals who go above and beyond to contribute to the success of the business.

Learning & Development - Investment in LinkedIn Learning for all employees.

We are committed to equal opportunity for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Please note that any employment offer is contingent upon satisfactory pre-employment screening checks, which include verification of 5-year activity & gaps, DBS or Access NI, credit, sanctions, and CIFAS checks.

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