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Senior Operations Administrator
2 months ago
Equiniti is a prominent global provider of shareholder, pension, remediation, and credit technology solutions. With a workforce exceeding 6000 employees, it serves 37 million individuals across 120 countries.
Our vision at EQ is to establish ourselves as the foremost global share registrar, delivering complementary services to our diverse client base. Our core values are the bedrock of our success: we are RELIABLE in fulfilling our commitments, FOCUSED on creating long-term value, TEAM-ORIENTED in our collaborative efforts, and we ENHANCE our capabilities and services continuously. Now is an excellent time to become part of EQ.
Position Overview
Equiniti is on the lookout for candidates with strong administrative capabilities to join our Corporate Sponsored Operations team. This role is perfect for individuals who excel in a dynamic office setting and offers opportunities for skill development and career advancement within the organization. We are open to flexible working arrangements.
If you possess administrative experience, preferably within the financial sector, and can showcase the necessary skills, experience, and attributes, this is a fantastic opportunity to join Equiniti and advance your career. We are dedicated to promoting from within, and for motivated and ambitious individuals, future opportunities may include team leadership or strategic operational roles across various business sectors.
The CSN Team oversees the holdings of over 4 million customers. Your responsibilities will encompass processing customer requests with precision and addressing both internal and external inquiries.
Key Responsibilities
- Ensuring customer satisfaction
- Aiming to meet targets for accuracy, quality, and volume while adhering to agreed service levels
- Contributing to team service objectives
- Willingness to support broader departmental goals
Essential Competencies
Delivering Exceptional Customer Service:
- Provides prompt and courteous service
- Takes ownership of resolving customer issues
- Projects a positive image of the company to clients
Achieving Business Outcomes:
- Utilizes skills, effort, and judgment to accomplish tasks
- Ensures clarity in personal roles and objectives
- Identifies opportunities for business development and meeting customer needs
- Effective communication skills, both written and verbal
- Collaborative team player
Skills, Knowledge, and Qualifications
- Proficient in IT applications, including but not limited to Microsoft Office & Sirius.
- Ability to learn new tasks with minimal oversight
- Capability to identify system and process enhancements
- Strong communication skills (both written and verbal)
- Knowledge of procedures, products, and specialized areas
What We Offer (UK ONLY)
Save For Your Future - Equiniti Pension Plan; we match your pension contributions up to 10%
All Employee Long Term Incentive Plan (LTIP) - Provides all EQ colleagues the chance to benefit if the current owners successfully sell the company for a profit.
Health and Wellbeing - Employee Assistance Programme: offers counseling, legal, and wellbeing support for employees and their families. Life assurance coverage at 4x salary with options to purchase additional coverage.
Employee Discounts - Access discounts and cashback at popular high street retailers through our EQ Wins Platform.
Flexible Benefits - The option to purchase a variety of benefits through our flexible plan; including gadgets, travel insurance, will writing, holiday trading, and more.
Time Off - Typically 28 days of holiday plus bank holidays, along with 2 volunteer days to engage with a charity of your choice.
Recognition - Equiniti ICON award vouchers; acknowledging individuals who go above and beyond to contribute to the success of the business.
Learning & Development - Investment in LinkedIn Learning for all employees.
We are committed to equal opportunities for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Please note that any employment offer is contingent upon satisfactory pre-employment screening checks, which include verification of 5 years of activity & gaps, DBS or Access NI, credit, sanctions, and CIFAS checks.
