Client Onboarding Associate

2 weeks ago

Bracknell, Bracknell Forest, United Kingdom Allegis Group Full time
About Allegis Group

Allegis Group is a leading staffing solutions provider, renowned for delivering tailored services to top-tier clients. As the largest privately-owned staffing company globally, we consistently outperform our competitors and uphold our commitments.

We prioritize people development, investing in the training and growth of our team members, offering continuous opportunities to those who excel.

Our goal is to become the benchmark for staffing and services companies, inspiring others to strive for excellence.

Role Overview

The Onboarding Associate plays a pivotal role in delivering exceptional customer service to our contractors, sales partners, and internal teams. They serve as the primary point of contact during the onboarding process, ensuring seamless completion of Allegis Group and client onboarding requirements for all candidates before their assignment begins.

Onboarding Associates execute a range of background checks, collaborating with third-party vendors to ensure timely completion. They manage and resolve any discrepancies identified during the onboarding process, reporting directly to the Onboarding Manager.

Key Responsibilities
  • Conduct thorough candidate background checks, including referencing, criminal, education, employment, and credit checks.
  • Adhere to client and internal onboarding requirements, ensuring compliance with all relevant policies.
  • Issue contracts to candidates in accordance with internal and client procedures.
  • Audit and administer provided documents to guarantee they meet internal policies.
  • Conduct checks on limited companies in preparation for issuing contracts.
  • Perform peer-to-peer audits on compliance packs.
  • Attend regular internal training sessions on compliance matters and legislation.
  • Manage onboarding cases through a workflow tool.
  • Deliver exceptional customer service to both internal and external customers.
  • Update contractor onboarding status for sales partners and online portal.
  • Ensure data accuracy and integrity for all information entered into key systems.
  • Develop strong relationships with peers in other departments and sales partners to support business objectives.
  • Advise consultants and contractors on policies, compliance, and relevant information affecting the business and/or individual.
  • Complete ad-hoc projects and tasks as assigned by the manager.
Essential Skills and Behaviors
  • Natural team player with excellent communication skills.
  • Customer-focused, helpful, and willing to support at all times.
  • Acts with self-confidence, decisiveness, and integrity at all times.
  • Resilient and composed under pressure.
  • Leads self and others, inspiring and motivating team members.
  • Builds a network of professional partnerships, both internally and externally.
  • Ability to work under pressure, manage high workloads, and prioritize tasks effectively.
  • Excellent attention to detail and accuracy skills.
  • Knowledge of onboarding and screening processes, visa requirements, and recruitment laws (preferred but not essential).
  • Previous working knowledge of Microsoft and Oracle packages.
  • Previous experience working in an office or administration environment.
  • Good communication skills, with the ability to build local and remote working relationships.

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