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Onboarding Associate
2 months ago
Allegis Group is a leading provider of tailored staffing solutions to market-leading clients. As the largest privately-owned staffing company globally, we consistently outperform our competitors and deliver on our promises.
We understand the importance of people to any business, which is why we invest in the training and development of our people, offering continuous opportunities to those who excel.
Our goal is to become the staffing and services company others aspire to be.
Job OverviewThe Onboarding Associate plays a critical role in providing exceptional customer service to our contractors, sales partners, and internal teams. They are the primary point of contact during the onboarding process and are responsible for ensuring that both Allegis Group and client onboarding requirements are fully met for all candidates before they start their assignment.
The Onboarding Associate executes a range of background checks, liaising with third parties to ensure timely completion. They manage and resolve any discrepancies identified during the onboarding process. The Onboarding Associate reports directly to the Onboarding Manager.
Key Responsibilities- Background Check Completion: Conduct thorough background checks, including referencing, criminal, education, employment, and credit checks.
- Onboarding Compliance: Adhere to client and internal onboarding requirements, ensuring seamless candidate onboarding.
- Contract Issuance: Issue contracts to candidates in line with internal and client procedures.
- Document Audit: Audit and administer provided documents to ensure they meet internal policies.
- Compliance Pack Management: Conduct peer-to-peer audits on compliance packs and ensure accuracy.
- Training and Development: Attend regular internal training sessions on compliance matters and legislation.
- Onboarding Case Management: Manage onboarding cases through a workflow tool, ensuring timely completion.
- Customer Service: Deliver exceptional customer service to internal and external customers.
- Data Integrity: Responsible for data entry, validation, and integrity for all information entered into key systems.
- Relationship Building: Develop strong relationships with peers in other departments and sales partners to support the strategic aims of the business.
- Ad Hoc Projects: Complete ad hoc projects and duties as requested by the manager.
- Natural Team Player: Collaborative and supportive team player.
- Customer Focus: Customer-focused, helpful, and willing to support at all times.
- Self-Confidence: Acts with self-confidence, decisiveness, and integrity at all times.
- Resilience: Resilient and composed under pressure.
- Leadership: Leads self and others, able to inspire and motivate.
- Professional Network: Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally.
- Attention to Detail: Excellent attention to detail and accuracy skills.
- Technical Skills: Knowledge of onboarding and screening processes, visa requirements, and recruitment laws (preferred but not essential). Previous working knowledge of Microsoft and Oracle packages.
- Administrative Experience: Previous experience working within an office or administration environment.
- Communication Skills: Good communication skills – able to build both local and remote working relationships.
