Strategic Partnerships Manager

3 weeks ago

Borehamwood, United Kingdom HF Holidays Careers Full time
Position: Business Development Manager

Location: Hybrid / Remote Working Options Available

Contract Type: Permanent Full-Time, 37.5 Hours per Week

Compensation: £35,000 - £40,000 + Minimum 10% OTE Bonus

Reporting Structure: Reports to Yield Manager

Employee Benefits: 33 Days Annual Leave (pro rata, including bank holidays) | Pension Contributions | Volunteer Day | Group Life Assurance | Discounts on Cinema and Online Shopping | Cycle to Work Scheme | Reduced Gym Membership | Virtual GP Services | 24/7 Health & Wellbeing Support Helplines | Exclusive Holiday Discounts for Employees and Their Families | Annual Familiarization Visits at Country Houses for Employees and Their Families

Role Overview:
This position involves managing key business accounts while exploring new opportunities with Group Tour Operators both domestically and internationally.

Key Account Management Responsibilities:
  • Serve as the primary contact for a designated portfolio of Group Tour Operators and Multi-branch Travel Agents, facilitating their sales into our UK and overseas tours.
  • Engage in the complete account lifecycle, focusing on a rolling two-year activity plan to assess the progress of existing and prospective booking opportunities, collaborating with various stakeholders to maximize revenue across our UK Country House properties and partner hotels.
  • Establish and nurture strong relationships with business owners and account managers responsible for these contracts, necessitating travel for annual reviews and the identification of additional contract opportunities.
  • Identify client needs and requirements to effectively promote our solutions, ensuring mutual satisfaction.

New Business Development Duties:
  • For sustained growth, it is essential to consistently generate high-quality new opportunities that lead to repeat business. Your role will be crucial in driving new sales through additional Group Tour Operators in the UK and abroad.
  • While you may receive warm leads from inbound inquiries, the emphasis will be on proactively securing new business through your own lead generation efforts.
  • After an initial induction period, you will be assigned KPIs and priority business objectives to guide your focus on the most promising opportunities.
  • Participation in exhibitions and events throughout the year will be required to generate new leads, follow-up appointments, and ultimately secure new business for future seasons.
  • This role may involve occasional travel within the UK and internationally, either independently or accompanied.

Candidate Profile:
We are eager to connect with candidates who possess the following essential skills:
  • Proven experience in generating and securing new business.
  • Demonstrated expertise in Key Account Management.
  • Strong target orientation.
  • Excellent time management skills to meet deadlines.
  • Effective diary management and planning abilities to optimize time usage.
  • Service-oriented mindset, committed to exceeding customer expectations.
  • Basic proficiency in Excel and PowerPoint.
  • A strong desire for sales and effective negotiation skills.
  • Exceptional customer service experience.
  • Ability to network and build relationships.
  • A genuine passion for travel.

Desirable Qualifications:
  • Experience in the travel, tourism, or hospitality sectors is preferred.

About HF Holidays:
HF Holidays is a B Corp Certified British heritage brand with over a century of experience in organizing walking holidays across the UK, Europe, and beyond. Since 1913, we have been at the forefront of providing over 260 carefully curated guided and self-guided walking tours across six continents and in 40 destinations worldwide. Operated as a co-operative, we prioritize people in all our endeavors and take pride in being part of a community that shares a passion for the great outdoors. Our guiding principles include friendship, fun, fresh air, and the feel-good factor.

Application Process:
To ensure a fair evaluation process, we encourage candidates to submit their CVs without personal identifying information. This practice aligns with our commitment to fostering equal opportunities for all applicants. Successful candidates will be invited for an online or face-to-face interview with our House Manager.

Equity and Diversity:
We are committed to recruiting, employing, training, promoting, and compensating individuals based on job-related qualifications and abilities. HF Holidays maintains a work environment that respects the dignity and worth of each individual, free from discrimination. We are an equal opportunity employer and provide reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws.

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