Strategic Partnerships Manager
4 weeks ago
Location: Borehamwood, Hertfordshire / Hybrid / Remote Working Considered
Contract: Permanent Full Time, 37.5 Hours a week
Salary: £35,000 - £40,000 + minimum 10% OTE bonus
Reporting to: Yield Manager
Employee Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to Work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support on Mental Health, Relationships, Work, Stress, Bereavement, Finances, Childcare and much more | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family
Role Overview:
This position focuses on B2B key account management and the exploration of new business opportunities with Group Tour Operators both domestically and internationally.
Key Account Management Responsibilities:
- Serve as the primary contact for a portfolio of established Group Tour Operators and Multi-branch Travel Agents with agreements to promote our UK and overseas tours, aiming for growth across all brand channels.
- Engage in the complete life cycle of an account, emphasizing a rolling two-year activity plan to assess progress on existing and future booking opportunities, collaborating closely with various stakeholders to maximize revenue potential for all accommodations and tours.
- Develop robust relationships with business owners and account managers responsible for these contracts, which will necessitate travel for annual reviews and the identification of additional contract opportunities.
- Identify client needs and requirements to effectively promote our company's solutions, ensuring mutual satisfaction.
New Business Development Duties:
- To sustain business growth, a consistent influx of quality new opportunities is essential. Your role will be critical in generating new sales through additional Group Tour Operators in the UK and abroad.
- While you may receive warm leads through inbound inquiries, the primary focus will be on securing new business through proactive lead generation throughout the year.
- After an induction period, you will be provided with KPIs and priority business requirements to guide your efforts toward the most promising opportunities.
- Attendance at exhibitions and events will be necessary to generate new leads, follow-up appointments, and ultimately secure new business for future seasons.
- This role may involve ad-hoc travel within the UK and internationally, either accompanied or independently.
Candidate Profile:
We are eager to connect with candidates who possess the following essential skills:
- Demonstrated experience in generating and securing new business.
- Proven track record in Key Account Management.
- Target-driven mindset.
- Excellent time management skills to meet deadlines.
- Effective diary management and planning abilities to optimize time usage.
- Service-oriented approach, committed to going the extra mile for customers.
- Basic proficiency in Excel and PowerPoint presentation skills.
- Sales-driven with strong negotiation capabilities.
- Exceptional customer service experience.
- Networking skills to build and maintain relationships.
- A passion for travel is essential.
Desirable Skills:
- Experience in the travel, tourism, or hospitality sectors is preferred.
About HF Holidays:
HF Holidays is a B Corp Certified British heritage brand with over 110 years of experience in organizing walking holidays across the UK, Europe, and beyond. We have been a leader in this field since 1913, offering over 260 carefully curated guided and self-guided walking tours across six continents and in 40 destinations worldwide. As a co-operative, we prioritize people in all our endeavors and take pride in being part of a community that shares a passion for the great outdoors. Our guiding principles include friendship, fun, fresh air, and the feel-good factor.
Application Process:
To ensure a fair and unbiased evaluation process, we encourage candidates to submit their CVs without including personal identifying information. This practice aligns with our commitment to fostering equal opportunities for all applicants. If successful, candidates will be invited to an online or face-to-face interview with our House Manager.
Equity and Diversity:
We are committed to recruiting, employing, training, promoting, and compensating individuals based on job-related qualifications and abilities. HF Holidays has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination. We are an equal opportunity employer and will not discriminate against candidates based on any protected characteristics. HF Holidays also provides reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws.
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